Abstract
There were two major bureaucracy reduction programs in Hungary that aimed at the digitization of public administration. The expected benefits of digitization are operations that are more efficient and of a higher level of services. Results of these programs are limited, partly due to the simple support of the existing processes with information technology. The paper proposes a data-centric process design methodology that builds on artifacts as a modeling concept. It is argued and shown based on an example that starting from the expected final artifact of a process and applying a systematic approach, better results can be achieved than with the traditional process-based modelling approach.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
- 2.
- 3.
- 4.
- 5.
- 6.
Act L. of 2018 on the 2019 Central Budget of Hungary, Chap. XI. Prime Ministry, Title 12.
- 7.
Act CXLI of 1997 on Real Estate Registration.
References
National Infocommunication Strategy 2014–2020. https://joinup.ec.europa.eu/sites/default/files/document/2016-11/nis_en_clear.pdf. Accessed 12 Mar 2019
Digital Single Market, Policy: Country information – Hungary. https://ec.europa.eu/digital-single-market/en/orszaginformaciok-magyarorszag. Accessed 12 Mar 2019
European Commission: eGovernment in Hungary, Edition 16.0 (2014). https://joinup.ec.europa.eu/elibrary/factsheet/egovernment-hungary-april-2014-v160. Accessed 12 Mar 2019
OECD: Public Governance Reviews. Hungary: Towards a Strategic State Approach (2015). http://www.oecd.org/publications/hungary-towards-a-strategic-state-approach-9789264213555-en.htm. Accessed 12 Mar 2019
Act CCXXII of 2015 on the General Rules for Electronic Administration and Trust Ser-vices (in Hungarian). http://njt.hu/cgi_bin/njt_doc.cgi?docid=193173.338642. Accessed 12 Mar 2019
Act CIV of 2016 on Amending Certain Acts Relating to the Revision Of Central Offices and the Strengthening Of District (Capital District) Offices and the Transfer of Tasks of Certain Budgetary Bodies (in Hungarian). http://njt.hu/cgi_bin/njt_doc.cgi?docid=197962.338820. Accessed 11 Mar 2019
Magyary Zoltán Public Administration Development Programme (in Hungarian). https://magyaryprogram.kormany.hu/admin/download/a/15/50000/Magyary_kozig_fejlesztesi_program_2012_A4_eng_%283%29.pdf. Accessed 11 Mar 2019
Act CXXVI of 2010 on Metropolitan and County-level Government Offices and Legislative Amendments Pertaining to the Establishment of Metropolitan and County-level Government Offices and to Territorial Integration (in Hungarian). http://njt.hu/cgi_bin/njt_doc.cgi?docid=132734.362760. Accessed 11 Mar 2019
155/2016. (VI. 13.) Government Decree on the simple announcement of the construction of a residential building. http://njt.hu/cgi_bin/njt_doc.cgi?docid=195876.364610. Accessed 11 Mar 2019
Radnor, Z.J.: Review of Business Process Improvement Methodologies in Public Services, pp. 1–94. Aim Research, London (2010)
Zellner, G.: A structured evaluation of business process improvement approaches. Bus. Process Manag. J. 17(2), 203–237 (2011)
Stemberger, M.I., Jaklic, J.: Towards E-government by business process change—a methodology for public sector. Int. J. Inf. Manag. 27(4), 221–232 (2007)
Weerakkody, V., Janssen, M., Dwivedi, Y.K.: Transformational change and business process reengineering (BPR): lessons from the British and Dutch public sector. Gov. Inf. Q. 28(3), 320–328 (2011)
Punia, D.K., Saxena, K.B.C.: Managing inter-organisational workflows in eGovernment services. In: Proceedings of the 6th International Conference on Electronic Commerce, pp. 500–505. ACM, March 2004
Wimmer, M.A., Tambouris, E.: Online one-stop government. In: Traunmüller, R. (ed.) Information Systems. ITIFIP, vol. 95, pp. 117–130. Springer, Boston, MA (2002). https://doi.org/10.1007/978-0-387-35604-4_9
Scholta, H., Mertens, W., Reeve, A., Kowalkiewicz, M.: From one-stop-shop to no-stopshop: an e-government stage model. In: Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, 5–10 June 2017, pp. 918–934 (2017)
Kettinger, W.J., Teng, T.C., Guha, S.: Business process change: a study of methodologies, techniques, and tools. MIS Q. 21(1), 55–81 (1997)
Polyvyanyy, A., Weske, M.: Hypergraph-based modeling of ad-hoc business processes. In: Ardagna, D., Mecella, M., Yang, J. (eds.) BPM 2008. LNBIP, vol. 17, pp. 278–289. Springer, Heidelberg (2009). https://doi.org/10.1007/978-3-642-00328-8_27
Molnár, B., Őri, D.: Towards a hypergraph-based formalism for enterprise architecture representation to lead digital transformation. In: Benczúr, A., et al. (eds.) ADBIS 2018. CCIS, vol. 909, pp. 364–376. Springer, Cham (2018). https://doi.org/10.1007/978-3-030-00063-9_34
Cohn, D., Hull, R.: Business artifacts: a data-centric approach to modeling business operations and processes. Bull. IEEE Comput. Soc. Tech. Comm. Data Eng. 32(3), 3–9 (2009)
Bhattacharya, K., Hull, R., Su, J.: A data-centric design methodology for business processes. In: Handbook of Research on Business Process Modeling. IGI Global (2009)
Grove, A.S.: High output management. Vintage (2015)
Kiss, P.J., Klimkó, G.: Electronic forms-based model of public administration operations. In: Kő, A., Francesconi, E. (eds.) EGOVIS 2017. LNCS, vol. 10441, pp. 19–31. Springer, Cham (2017). https://doi.org/10.1007/978-3-319-64248-2_3
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this paper
Cite this paper
Kiss, P.J., Klimkó, G. (2019). A Reverse Data-Centric Process Design Methodology for Public Administration Processes. In: Kő, A., Francesconi, E., Anderst-Kotsis, G., Tjoa, A., Khalil, I. (eds) Electronic Government and the Information Systems Perspective. EGOVIS 2019. Lecture Notes in Computer Science(), vol 11709. Springer, Cham. https://doi.org/10.1007/978-3-030-27523-5_7
Download citation
DOI: https://doi.org/10.1007/978-3-030-27523-5_7
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-27522-8
Online ISBN: 978-3-030-27523-5
eBook Packages: Computer ScienceComputer Science (R0)