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Design Patterns for Business Process Individualization

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Business Process Management (BPM 2019)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 11675))

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Abstract

Competition is forcing organizations to constantly innovate and identify ways to deliver high quality services and products. The Business Process Management (BPM) discipline has contributed by providing a rich set of analysis and re-design techniques. However, BPM methods and guidelines are often driven by process standardization and economies of scale, while emerging digital technologies (e.g. advanced manufacturing, sophisticated data analytics) increasingly facilitate process individualization. In this paper we contribute to an extended BPM body of knowledge by presenting design patterns for process individualization. We argue that (1) technological developments have made scalable process variant management viable and that (2) these technologies enable new forms of process individualization altogether. In our research, we identified and analyzed design patterns that make use of rapid digitalization to obtain individualized products and services. A conceptual model supported by literature and case examples is presented. This model forms theory on design and action of business process individualization in the digital age. Companies can deploy the design patterns developed in this paper as guidelines in their quest for process individualization.

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Acknowledgements

The work of Bastian Wurm has received funding from the EU H2020 program under the MSCA-RISE agreement 645751 (RISE_BPM).

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Authors and Affiliations

  1. Vienna University of Economics and Business, Vienna, Austria

    Bastian Wurm

  2. Queensland University of Technology, Brisbane, Australia

    Kanika Goel, Wasana Bandara & Michael Rosemann

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  1. Bastian Wurm
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  4. Michael Rosemann
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Correspondence to Bastian Wurm .

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Editors and Affiliations

  1. University of Copenhagen, Copenhagen, Denmark

    Thomas Hildebrandt

  2. Eindhoven University of Technology, Eindhoven, The Netherlands

    Boudewijn F. van Dongen

  3. University of Bayreuth, Bayreuth, Germany

    Maximilian Röglinger

  4. Vienna University of Economics and Business, Vienna, Austria

    Jan Mendling

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Wurm, B., Goel, K., Bandara, W., Rosemann, M. (2019). Design Patterns for Business Process Individualization. In: Hildebrandt, T., van Dongen, B., Röglinger, M., Mendling, J. (eds) Business Process Management. BPM 2019. Lecture Notes in Computer Science(), vol 11675. Springer, Cham. https://doi.org/10.1007/978-3-030-26619-6_24

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  • DOI: https://doi.org/10.1007/978-3-030-26619-6_24

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  • Online ISBN: 978-3-030-26619-6

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