Skip to main content

Sustainability and Consumer Behaviour: Towards a Cohered Emergent Theory

The Palgrave Handbook of Corporate Social Responsibility

Abstract

Existing research suggests that sustainable strategies of many corporate organizations are internally focused and aim to boost companies’ brand images, improve their competitive positions and increase wealth for their shareholders. Such sustainable initiatives lack a genuine commitment to long-term green production, ecological integrity, human welfare and green buying behaviour. Yet, not many consumers have developed the mindset to buy green products even when companies strive hard to preserve sustainable standards through externally focused initiatives to promote fair trade, ecological protection and social justice. While consumers’ demand for products can be analysed and predicted through economic models, their green consumption behaviour is always predictable and goes far beyond simple rational analysis. Some consumers even take sustainability matters less seriously due to complex and sometimes divisive sustainability discussions by world leaders. Models to address these sustainability issues are also limited. The chapter therefore uses the lens of cohered emergent theory to propose a corporate sustainability model that can promote pro-environmental practices and inspire firms to involve consumers actively in their sustainable development activities. It encourages consumers to become green buyers who consume goods and service responsibly and motivate firms to develop marketing campaigns that are eco-friendly and ethically acceptable to the changing consumer behaviour. The chapter also motivates policymakers to introduce policies that can actively bring the ideas of corporate managers, the consuming public, and other environment-friendly stakeholders together to develop adaptive production and consumption programmes that can promote economic benefits, eco-friendly environments and social justice.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Institutional subscriptions

References

  • Abeliotis K, Koniari C, Sardianou E (2010) The profile of the green consumer in Greece. Int J Consum Stud 34(2):153–160

    Google Scholar 

  • Aguinis H, Glavas A (2017) What we know and don’t know about corporate social responsibility: a review and research agenda. J Manag 38(4):932–968

    Google Scholar 

  • Ameer R, Othman R (2012) Sustainability practices and corporate financial performance. A study based on the top global corporations. J Bus Ethics 108(1):61–79

    Google Scholar 

  • Aras G, Crowther D (2009) Corporate sustainability reporting: a study in disingenuity. J Bus Ethics 87(1):279–288

    Google Scholar 

  • Arora MP, Lodhia S (2017) The BP Gulf of Mexico oil spill: exploring the link between social and environmental disclosures and reputation risk management. J Clean Prod 140:1287–1297

    Google Scholar 

  • Barbarossa C, De Pelsmacker P (2016) Positive and negative antecedents of purchasing eco-friendly products: a comparison between green and nongreen consumers. J Bus Ethics 134(2):229–247

    Google Scholar 

  • Bastola M (2019) A deferred-based framework for evaluating the quality of privatised curriculum provision to improve student experience in Nepal. Unpublished PhD thesis, Cardiff Metropolitan University

    Google Scholar 

  • Bastola M, Nyame-Asiamah F (2016) Reframing service sector privatisation quality conception with the theory of deferred action. Int J Soc Behav Educ Econ Bus Ind Eng 10(10):3190–3195

    Google Scholar 

  • BBC (2015). https://www.bbc.co.uk/news/business-33363672. Accessed 10 Mar 2020

  • Bhattacharya CB, Sen S (2004) Doing better at doing good: when, why, and how consumers respond to corporate social initiatives. Calif Manag Rev 47(1):9–24

    Google Scholar 

  • Brown C (2008) Emergent sustainability: the concept of sustainable development in a complex world. In: Brauch HG. et al. (eds) Globalization and environmental challenges: reconceptualizing security in the 21st Century. Springer, Berlin, pp 141–149

    Google Scholar 

  • Chan HK, Yee RW, Dai J, Lim MK (2016) The moderating effect of environmental dynamism on green product innovation and performance. Int J Prod Econ 181:384–391

    Google Scholar 

  • Chen Y, Tang G, Jin J, Li J, Paillé P (2015) Linking market orientation and environmental performance: the influence of environmental strategy, employee’s environmental involvement, and environmental product quality. J Bus Ethics 127(2):479–500

    Google Scholar 

  • Cicconi P (2020) Eco-design and eco-materials: an interactive and collaborative approach. Sustain Mater Technol 23:e00135

    Google Scholar 

  • Clark A (2009) US firms quit Chamber of Commerce over climate change position. https://www.theguardian.com/business/2009/sep/29/us-chamber-commerce-climate-change

  • Cohen MJ (2001) The emergent environmental policy discourse on sustainable consumption. In: Exploring sustainable consumption, Pergamon, London, pp 21–37

    Google Scholar 

  • Dhanda KK, Hartman LP (2011) The ethics of carbon neutrality: a critical examination of voluntary carbon offset providers. J Bus Ethics 100(1):119–149

    Google Scholar 

  • Elkington J (2013) Enter the triple bottom line. In: The triple bottom line. Routledge, London, pp 23–38

    Google Scholar 

  • Elliott SR (2005) Sustainability: an economic perspective. Resour Conserv Recycl 44(3):263–277

    Google Scholar 

  • Ellison K (2014) Rio+ 20: how the tension between developing and developed countries influenced sustainable development efforts. Glob Bus Dev Law J 27(1):107–129

    Google Scholar 

  • Flammer C (2015) Does corporate social responsibility lead to superior financial performance? A regression discontinuity approach. Manag Sci 61(11):2549–2568

    Google Scholar 

  • Freeman RE (1999) Divergent stakeholder theory. Acad Manag Rev 24(2):233–236

    Google Scholar 

  • Friedman M (1995) On promoting a sustainable future through consumer activism. J Soc Issues 51(4):197–215

    Google Scholar 

  • Giesler M, Veresiu E (2014) Creating the responsible consumer: moralistic governance regimes and consumer subjectivity. J Consum Res 41(3):840–857

    Google Scholar 

  • Gölgeci I, Gligor DM, Tatoglu E, Arda OA (2019) A relational view of environmental performance: what role do environmental collaboration and cross-functional alignment play? J Bus Res 96:35–46

    Google Scholar 

  • Gopaldas A (2014) Marketplace sentiments. J Consum Res 41(4):995–1014

    Google Scholar 

  • Harvey F, Fidler S (2007) Industry caught in carbon ‘smokescreen. Financial Times. April 25. https://www.ft.com/content/48e334ce-f355-11db-9845-000b5df10621

  • Helmig B, Spraul K, Ingenhoff D (2016) Under positive pressure: how stakeholder pressure affects corporate social responsibility implementation. Bus Soc 55(2):151–187

    Google Scholar 

  • Hirigoyen G, Poulain-Rehm T (2015) Relationships between corporate social responsibility and financial performance: what is the causality? J Bus Manag 4(1):18–43

    Google Scholar 

  • Husted BW, Allen DB, Kock N (2015) Value creation through social strategy. Bus Soc 54(2):147–186

    Google Scholar 

  • Jabbour CJC, Teixeira A, Caldeira de Oliveira JH, Fouad Soubihia D (2010) Managing environmental training in organizations: theoretical review and proposal of a model. Manag Environ Qual 21(6):830–844

    Google Scholar 

  • Jackson T (2005) Motivating sustainable consumption. A review of evidence on consumer behaviour and behavioural change: a report to the sustainable development research network. Policy Studies Institute, London

    Google Scholar 

  • Keig DL, Brouthers LE, Marshall VB (2015) Formal and informal corruption environments and multinational enterprise social irresponsibility. J Manag Stud 52(1):89–116

    Google Scholar 

  • Kim S, Gal D (2014) From compensatory consumption to adaptive consumption: the role of self-acceptance in resolving self-deficits. J Consum Res 41(2):526–542

    Google Scholar 

  • Korten DC (2005) Sustainable development: conventional versus emergent alternative wisdom. Development 48(1):65–69

    Google Scholar 

  • Kuchinka DG, Balazs S, Gavriletea MD, Djokic BB (2018) Consumer attitudes toward sustainable development and risk to brand loyalty. Sustainability 10(4):997

    Google Scholar 

  • Kumar P, Polonsky MJ (2017) An analysis of the green consumer domain within sustainability research: 1975 to 2014. Australas Mark J 25(2):85–96

    Google Scholar 

  • Lakatos ES, Dan V, Cioca LI, Bacali L, Ciobanu AM (2016) How supportive are Romanian consumers of the circular economy concept: a survey. Sustainability 8(8):1–17

    Google Scholar 

  • Li Q, Long R, Chen H (2017) Empirical study of the willingness of consumers to purchase low-carbon products by considering carbon labels: a case study. J Clean Prod 161:1237–1250

    Google Scholar 

  • Lioui A, Sharma Z (2012) Environmental corporate social responsibility and financial performance: disentangling direct and indirect effects. Ecol Econ 78:100–111

    Google Scholar 

  • Liu Y, Zhu Q, Seuring S (2017) Linking capabilities to green operations strategies: the moderating role of corporate environmental proactivity. Int J Prod Econ 187:182–195

    Google Scholar 

  • Lukman RK, Glavič P, Carpenter A, Virtič P (2016) Sustainable consumption and production–research, experience, and development–the Europe we want. J Clean Prod 138:139–147

    Google Scholar 

  • Maignan I, Ferrell OC (2004) Corporate social responsibility and marketing: an integrative framework. J Acad Mark Sci 32(1):3–19

    Google Scholar 

  • McDonagh P, Prothero A (2014). Sustainability marketing research: past, present and future. J Marketing Manage 30(11–12):1186–1219

    Google Scholar 

  • McDonagh P, Dobscha S, Prothero A (2012) Sustainable consumption and production, Chapter 12. In: Mick D, Pettigrew S, Pechmann C, Ozanne J (eds) Transformative consumer research for personal and collective well-being. Reviews and Frontiers. Taylor & Francis Publishing, New York: NY, pp 267–281

    Google Scholar 

  • National Geographic (2019). The world’s plastic pollution crisis explained. https://www.nationalgeographic.com/environment/habitats/plastic-pollution/

  • Nyame-Asiamah F (2013) The deferred model of reality for designing and evaluating organisational learning processes: a critical ethnographic case study of Komfo Anokye teaching hospital, Ghana. Doctoral dissertation, Brunel University Brunel Business School PhD theses

    Google Scholar 

  • Nyame-Asiamah F (2019) Improving the ‘manager-clinician’ collaboration for effective healthcare ICT and telemedicine adoption processes – a cohered emergent perspective. Inf Technol Dev. https://doi.org/10.1080/02681102.2019.1650326

  • Nyame-Asiamah F, Ghulam S (2019) The relationship between CSR activity and sales growth in the UK retailing sector. Soc Responsib J. https://doi.org/10.1108/SRJ-09-2018-0245

  • Papaoikonomou E, Alarcón A (2017) Revisiting consumer empowerment: an exploration of ethical consumption communities. J Macromark 37(1):40–56

    Google Scholar 

  • Patel NV (2005) Sustainable systems: strengthening knowledge management systems with deferred action. Int J Inf Technol Manag 4(4):344–365

    Google Scholar 

  • Patel NV (2006) Organization and systems design: theory of deferred action. Palgrave Macmillan, London

    Google Scholar 

  • Patel NV, Eldabi T, Khan TM (2010) Theory of deferred action: agent-based simulation model for designing complex adaptive systems. J Enterp Inf Manag 23:521–537

    Google Scholar 

  • Peattie K (2015) Sustainability marketing. In: Handbook of research on sustainable consumption. Edward Elgar Publishing, Cheltenham

    Google Scholar 

  • Pintea MO, Stanca L, Achim SA, Pop I (2014) Is there a connection among environmental and financial performance of a company in developing countries? Evidence from Romania. Proc Econ Finance 15:822–829

    Google Scholar 

  • Rexler J (2010) Beyond the oil curse: shell, state power, and environmental regulation in the Niger Delta. Stanf J Int Relat 12:26–31

    Google Scholar 

  • Roome N (2012) Looking back, thinking forward: distinguishing between weak and strong sustainability. In: Bansal P, Hoffman A (eds) The Oxford handbook of business and the natural environment. Oxford University Press, New York, pp 620–629

    Google Scholar 

  • Saeed A, Jun Y, Nubuor S, Priyankara H, Jayasuriya M (2018) Institutional pressures, green supply chain management practices on environmental and economic performance: a two theory view. Sustainability 10(5):1517

    Google Scholar 

  • Samy M, Odemilin G, Bampton R (2010) Corporate social responsibility: a strategy for sustainable business success. An analysis of 20 selected British companies. Corp Gov 10(2):203–217

    Google Scholar 

  • Shao J, Ünal E (2019) What do consumers value more in green purchasing? Assessing the sustainability practices from demand side of business. J Clean Prod 209:1473–1483

    Google Scholar 

  • Shewmake S, Okrent A, Thabrew L, Vandenbergh M (2015) Predicting consumer demand responses to carbon labels. Ecol Econ 119:168–180

    Google Scholar 

  • Siegel D (2009) Green management matters only if it yields more green: an economic/strategic perspective. Acad Manage Perspect 23(3):5–16

    Google Scholar 

  • Silva S, Nuzum AK, Schaltegger S (2019) Stakeholder expectations on sustainability performance measurement and assessment. A systematic literature review. J Clean Prod 217:204–215

    Google Scholar 

  • Skoglund A (2015) Climate social science – any future for ‘blue sky research’ in management studies? Scand J Manag 31(1):147–157

    Google Scholar 

  • Smallbone T (2005) How can domestic households become part of the solution to England’s recycling problems? Bus Strateg Environ 14:110–122

    Google Scholar 

  • Solomon MR (2004) Consumer behavior. Buying, having, and being. Pearson Prenctice Hall, Saddle River

    Google Scholar 

  • Sughra G, Nyame-Asiamah F, Crowther D (2019) Determining customer perceptions that influence the retail industry’s corporate responsibility activities in the UK. First Impression: 2019© Polytechnic Institute of Cávado and Ave, Research Center on Accounting and Taxation, Management School, Barcelos, Portugal. ISSN: 2048–0806, 2048(0806), 192

    Google Scholar 

  • Tait P, Saunders C, Guenther M, Rutherford P (2016) Emerging versus developed economy consumer willingness to pay for environmentally sustainable food production: a choice experiment approach comparing Indian, Chinese and United Kingdom lamb consumers. J Cleaner Prod 124:65–72

    Google Scholar 

  • The Global Risks Report (2020) World economic forum with Marsh & McLennan Companies. http://www3.weforum.org/docs/WEF_Global_Risk_Report_2020.pdf. Accessed 12 Mar 2020

  • Tian Z, Wang R, Yang W (2011) Consumer responses to corporate social responsibility (CSR) in China. J Bus Ethics 101(2):197–212

    Google Scholar 

  • UNEP (2015) UNEP 2014 Annual report. United Nations Environment Programme. http://www.unep.org/annualreport/2015/en/index.html. Accessed 10 Nov 2019

  • Virah-Sawmy M, Durán AP, Green JM, Guerrero AM, Biggs D, West CD (2019) Sustainability gridlock in a global agricultural commodity chain: reframing the soy–meat food system. Sustain Prod Consumption 18:210–223

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Frank Nyame-Asiamah .

Editor information

Editors and Affiliations

Section Editor information

Rights and permissions

Reprints and permissions

Copyright information

© 2020 The Author(s), under exclusive licence to Springer Nature Switzerland AG

About this entry

Check for updates. Verify currency and authenticity via CrossMark

Cite this entry

Nyame-Asiamah, F., Kawalek, P. (2020). Sustainability and Consumer Behaviour: Towards a Cohered Emergent Theory. In: Seifi, S. (eds) The Palgrave Handbook of Corporate Social Responsibility . Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-22438-7_23-1

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-22438-7_23-1

  • Received:

  • Accepted:

  • Published:

  • Publisher Name: Palgrave Macmillan, Cham

  • Print ISBN: 978-3-030-22438-7

  • Online ISBN: 978-3-030-22438-7

  • eBook Packages: Springer Reference Religion and PhilosophyReference Module Humanities and Social SciencesReference Module Humanities

Publish with us

Policies and ethics

Chapter history

  1. Latest

    Sustainability and Consumer Behaviour: Towards a Cohered Emergent Theory
    Published:
    06 September 2020

    DOI: https://doi.org/10.1007/978-3-030-22438-7_23-2

  2. Original

    Sustainability and Consumer Behaviour: Towards a Cohered Emergent Theory
    Published:
    02 July 2020

    DOI: https://doi.org/10.1007/978-3-030-22438-7_23-1