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Structural Indicators for Business Process Redesign Efficiency Assessment

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Advances in Manufacturing II (MANUFACTURING 2019)

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Abstract

In this paper, we discuss some available methods for assessment of business process redesign efficiency. Business process efficiency can be assessed with operational (e.g. time, cost or quality) as well as structural indicators (on the basis of business process model’s structure). The use of operational or structural indicators depends on the context: operational indicators can be used only when the process has already been established or implemented in the company, where structural indicators can be used already in the phase of business process model design. The advantage of structural indicators is their possibility to assess business process efficiency before the process starts and costs increase (e.g. with implementation). In literature, many various structural indicators are presented, which give different efficiency assessment for the same business process model. Here, we propose a uniform assessment method for measuring business process model structural efficiency. The process redesign and the way of uniform structural efficiency assessment is presented using as a case study selected core processes in one of the most successful Slovenian health services organization.

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Authors and Affiliations

  1. Faculty of Organizational Sciences, UM, Maribor, Slovenia

    Benjamin Urh, Maja Zajec, Tomaž Kern & Eva Krhač

Authors
  1. Benjamin Urh
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  2. Maja Zajec
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  3. Tomaž Kern
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  4. Eva Krhač
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Corresponding author

Correspondence to Benjamin Urh .

Editor information

Editors and Affiliations

  1. Poznan University of Technology, Poznan, Poland

    Adam Hamrol

  2. Poznan University of Technology, Poznan, Poland

    Marta Grabowska

  3. University of Maribor, Kranj, Slovenia

    Damjan Maletic

  4. Brandenburg University of Technology, Cottbus, Brandenburg, Germany

    Ralf Woll

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Urh, B., Zajec, M., Kern, T., Krhač, E. (2019). Structural Indicators for Business Process Redesign Efficiency Assessment. In: Hamrol, A., Grabowska, M., Maletic, D., Woll, R. (eds) Advances in Manufacturing II. MANUFACTURING 2019. Lecture Notes in Mechanical Engineering. Springer, Cham. https://doi.org/10.1007/978-3-030-17269-5_2

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  • DOI: https://doi.org/10.1007/978-3-030-17269-5_2

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-17268-8

  • Online ISBN: 978-3-030-17269-5

  • eBook Packages: EngineeringEngineering (R0)

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