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User-Centered-Design of a UI for Mobile Banking Applications

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Technology Trends (CITT 2018)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 895))

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Abstract

A rapid increase in the number of smartphone users and wireless internet subscribers has brought about a digital revolution. Today, mobile devices serve not only as a medium of voice communication, but are also used to streamline daily activities. For instance, mobile banking allows clients to conduct financial transactions remotely using a mobile device such as a smartphone or tablet. As the influence of mobile technology continues to grow, financial institutions need to develop applications that guarantee customer usability. Ergo, there is a need to explore the role user interface design plays in enhancing the usability of a mobile application. This document describes the design and evaluation processes of the user interface of a mobile banking application that provides three functions: payments, balance inquiries and transfers. An experiment is carried out to test two different user interface prototypes. The prototypes differ in the implementation of Nielsen heuristics’ for user interface design. Prototype A is designed empirically, whereas prototype B is based on the application of Nielsen’s rules. Usability tests results demonstrate that credit union customers appraise the user interface designed according to the heuristics as more usable than the empirical one.

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Notes

  1. 1.

    A credit union is a financial non-profit organization which main role is to provide a safe space for savings and loans at reasonable rates; commonly established by people with a common background. Their main appeal to members is that any profit earned by the institution is either invested back into the credit union or paid out to members as a dividend.

  2. 2.

    Where: \( n \)  = sample size, \( N \) = population, \( k^{2} \) = 1.96 (constant that must not be less than 95%), \( e \) = 0.05 maximum allowable error2, \( p \) = 0.50 (probability that the outcome will occur) and \( q \) = 0.50 complementary probability.

  3. 3.

    A full-featured forms tool that comes free with a Google account. It allows the user to add standard question types, drag-and-drop questions and customize the form with simple photo or color themes, and gather responses in Forms or save them to a Google Sheets spreadsheet.

  4. 4.

    A component of an interface that enables a user to perform a function or access a service.

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Author information

Authors and Affiliations

  1. Universidad de Guayaquil, Guayaquil, Ecuador

    Diana Minda Gilces & Rubén Fuentes Díaz

Authors
  1. Diana Minda Gilces
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  2. Rubén Fuentes Díaz
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Corresponding author

Correspondence to Diana Minda Gilces .

Editor information

Editors and Affiliations

  1. Eindhoven University of Technology, Eindhoven, Noord-Brabant, The Netherlands

    Miguel Botto-Tobar

  2. Computer Science, Politecnica Salesiana University, Cuenca, Ecuador

    Guillermo Pizarro

  3. Facultad de Ingenieria, University of Cuenca, Cuenca, Ecuador

    Miguel Zúñiga-Prieto

  4. Universidad Estatal de Milagro, San Francisco de Milagro, Ecuador

    Mayra D’Armas

  5. Universidad Técnica de Babahoyo, Babahoyo, Ecuador

    Miguel Zúñiga Sánchez

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Minda Gilces, D., Fuentes Díaz, R. (2019). User-Centered-Design of a UI for Mobile Banking Applications. In: Botto-Tobar, M., Pizarro, G., Zúñiga-Prieto, M., D’Armas, M., Zúñiga Sánchez, M. (eds) Technology Trends. CITT 2018. Communications in Computer and Information Science, vol 895. Springer, Cham. https://doi.org/10.1007/978-3-030-05532-5_15

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  • DOI: https://doi.org/10.1007/978-3-030-05532-5_15

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-05531-8

  • Online ISBN: 978-3-030-05532-5

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