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Service Design Methods: Knowledge Co-production in Health and Social Care

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Service Design and Service Thinking in Healthcare and Hospital Management

Abstract

Western countries are faced with a number of intractable problems with people having increased longevity and the concomitant demand this places on health-care services, changing lifestyles that are contributing to greater numbers of people living with chronic conditions such as Type 2 diabetes and contracting government expenditure. Faced with these challenges, health-care providers are now looking at new ways of innovating their services through design methods and processes that are highly collaborative, interdisciplinary and human centred. This chapter will provide an introduction to the background of service design within health and social care settings, synthesising literature on design ethnography, service design tools, co-design and prototyping to explore the roles they can play in innovating these highly complex services. In addition the chapter will also reflect on the difficulties faced by service designers in overcoming the siloed nature of health-care services and the organisational changes needed to support service innovation, so that more transformative outcomes in health and social care can be achieved.

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Authors and Affiliations

  1. LCC, University of the Arts London (UAL), London, UK

    Alison Prendiville

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  1. Alison Prendiville
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Correspondence to Alison Prendiville .

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Editors and Affiliations

  1. Department of Healthcare Management, Neu Ulm University of Applied Sciences, Neu-Ulm, Germany

    Mario A. Pfannstiel

  2. Management, Professional Services and Sports Economics, University of Potsdam, Potsdam, Germany

    Christoph Rasche

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Prendiville, A. (2019). Service Design Methods: Knowledge Co-production in Health and Social Care. In: Pfannstiel, M.A., Rasche, C. (eds) Service Design and Service Thinking in Healthcare and Hospital Management. Springer, Cham. https://doi.org/10.1007/978-3-030-00749-2_21

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