Abstract
Knowledge management has been dependent largely on technologies that are used to manage data and information. However, it is widely accepted that there is an important distinction between knowledge and data and information and until there is a focus on building strategies and technologies specific to knowledge management, the full potential of knowledge cannot be realized. Within an organization knowledge resides in numerous sources of different types such as human experts, processes, and data stores. Therefore the development of the specific technologies should focus on the management of this knowledge within these different sources. Many of these technologies need access to the knowledge of the domain which can be formally represented using an ontology. In this chapter we describe three ontology-driven knowledge technologies and discuss how they can be beneficial in harnessing knowledge in these varied sources.
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Mansingh, G., Rao, L. (2014). The Role of Ontologies in Developing Knowledge Technologies. In: Osei-Bryson, KM., Mansingh, G., Rao, L. (eds) Knowledge Management for Development. Integrated Series in Information Systems, vol 35. Springer, Boston, MA. https://doi.org/10.1007/978-1-4899-7392-4_9
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