Abstract
We present an observational study of how notifications are handled by collocated groups, in the context of a collaborative mobile photo-taking exercise. Interaction analysis of video recordings is used to uncover the methodical ways in which participants manage notifications, establishing and sustaining co-oriented interaction to coordinate action, such as sharing notification contents and deciding on courses of action. Findings highlight how embodied and technological resources are collectively drawn upon in situationally nuanced ways to achieve the management of notifications delivered to cohorts. The insights can be used to develop an understanding of how interruptions are dealt with in other settings, and to reflect on how to support notification management within collocated groups by design.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Adamczyk, P. D., & Bailey B. P. (2004). If not now, when? The effects of interruption at different moments within task execution. Proceedings of the SIGCHI conference on Human factors in computing systems. New York: ACM.
Altosaar, M., Vertegaal, R., Sohn, C., & Cheng, D. (2006). AuraOrb: Social notification appliance. CHI ‘06 extended abstracts on Human factors in computing systems (pp. 381—386). New York: ACM.
Avrahami, D., Gergle, D., Hudson, S. E., & Kiesler S. (2007). Improving the match between callers and receivers: A study on the effect of contextual information on cell phone interruptions. Behaviour & Information Technology, 26(3), 247–259.
Avrahami, D., & Hudson, S. E. (2004). QnA: Augmenting an instant messaging client to balance user responsiveness and performance. Proceedings of the ACM conference on Computer supported cooperative work (pp. 515–518). New York: ACM.
Bell, M., Chalmers, M., Barkhuus, L., Hall, M., Sherwood, S., Tennent, P. et al. (2006). Interweaving mobile games with everyday life. Proceedings of the SIGCHI conference on Human Factors in computing systems (pp. 417–426). New York: ACM.
Bellotti, V., Begole, B., Chi, E. H., Ducheneaut, N., Fang, J., Isaacs, E. et al. (2008). Activity-based serendipitous recommendations with the Magitti mobile leisure guide. Proceeding of the twenty-sixth annual SIGCHI conference on Human factors in computing systems (pp. 1157–1166). New York: ACM.
Benford, S., Rowland, D., Flintham, M., Drozd, A., Hull, R., Reid, J. et al. (2005). Life on the edge: supporting collaboration in location-based experiences. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 721–730). New York: ACM.
Brown, B., Chalmers, M., Bell, M., Hall, M., MacColl, I., Rudman P. (2005). Sharing the square: collaborative leisure in the city streets. Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work (pp. 427–447). New York: Springer-Verlag New York, Inc.
Crabtree, A., Benford, S., Greenhalgh, C., Tennent, P., Chalmers, M., & Brown, B. (2006). Supporting ethnographic studies of ubiquitous computing in the wild. Proceedings of the 6th conference on Designing Interactive systems (pp. 60–69). New York: ACM.
Czerwinski, M., Horvitz, E., & Wilhite, S. (2004). A diary study of task switching and interruptions. Proceedings of the SIGCHI conference on Human factors in computing systems. New York: ACM.
Dourish, P. (2004). What we talk about when we talk about context. Personal Ubiquitous Computing, 8, 19–30.
Dourish, P., & Bellotti, V. (1992). Awareness and coordination in shared workspaces, pp. 107–114. Proceedings of the ACM conference on Computer-supported cooperative work. New York: ACM.
Durrant, A., Rowland, D., Kirk, D. S., Benford, S., Fischer, J. E., & McAuley D. (2011). Automics: Souvenir generating photoware for theme parks. Proceedings of the SIGCHI conference on Human factors in computing systems. New York: ACM.
Goffman, E. (1963). Behavior in public places. New York: The Free Press.
Greenberg, S. (2001). Context as a dynamic construct. Human Computer Interaction, 16, 257–268.
Harr, R., & Kaptelinin, V. (2007). Unpacking the social dimension of external interruptions. Proceedings of the international ACM conference on Supporting group work. Sanibel Island: ACM.
Heath, C., Hindmarsh, J., & Luff, P. (2010). Video in qualitative research. London: Sage.
Heritage, J. (1984). Garfinkel and Ethnomethodology. Cambridge: Polity Press.
Hindmarsh, J., Heath, C. (2000). Sharing the tools of the trade: the interactional constitution of workplace objects. Journal of Contemporary Ethnography, 29(5), 523–562.
Ho, J., Intille, S. S. (2005). Using context-aware computing to reduce the perceived burden of interruptions from mobile devices. Proceedings of the SIGCHI conference on Human factors in computing systems. New York: ACM.
Iqbal, S. T., & Bailey, B. P. (2007). Understanding and developing models for detecting and differentiating breakpoints during interactive tasks. Proceedings of the SIGCHI conference on Human Factors in computing systems (pp. 697–706). New York: ACM.
Jacucci, G., Oulasvirta, A., & Salovaara, A. (2007). Active construction of experience through mobile media: a field study with implications for recording and sharing. Personal Ubiquitous Computing, 11(4), 215–234.
Jiang, X., Chen, N. Y., Hong, J. I., Wang, K., Takayama, L., & Landay, J. A. (2004). Siren: context-aware computing for firefighting. In Proceedings of the second International conference on pervasive computing (PERVASIVE ‘04), Vol. 3001 of Lecture Notes in Computer Science. pp. 87–105, Springer.
Kendon, A. (1990). Conducting interaction: patterns of behavior in focused encounters. Cambridge: Cambridge University Press.
Luff, P., & Jirotka, M. (1998). Interactional resources for the support of collaborative activities: common problems in the design of technologies to support groups and communities. Community Computing and Support Systems, Social Interaction in Networked Communities (pp. 249–266). London: Springer-Verlag.
Mark, G., Gonzalez, V. M., & Harris, J. (2005). No task left behind?: Examining the nature of fragmented work. Proceedings of the SIGCHI conference on Human factors in computing systems. New York: ACM.
O’Conaill, B., & Frohlich, D. (1995). Timespace in the workplace: Dealing with interruptions. Conference companion on Human factors in computing systems (pp. 262–263). Denver: ACM.
Patel, N., Clawson, J., Voida, A., & Lyons, K. (2009). Mobiphos: A study of user engagement with a mobile collocated–synchronous photo sharing application. International Journal of Human-Computer Studies, 67(12), 1048–1059.
Rogers, Y. (2006). Moving on from weiser’s vision of calm computing: engaging ubicomp experiences. Proceedings of the 8th international conference on Ubiquitous Computing (pp. 404–421). Berlin, Heidelberg: Springer-Verlag.
Salovaara, A., Jacucci, G., Oulasvirta, A., Saari, T., Kanerva, P., Kurvinen, E. (2006). Collective creation and sense-making of mobile media. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 1211–1220). New York: ACM.
Sawhney, N., & Schmandt, C. (2000). Nomadic radio: Speech and audio interaction for contextual messaging in nomadic environments. ACM Transactions on Computer-Human Interaction, 7(3), pp. 353–383.
Schegloff, E. A. (1968). Sequencing in conversational openings. American Anthropologist, 70(6), 1075–1095.
Shen, H., & Sun, C. (2002). Flexible notification for collaborative systems. Proceedings of the 2002 ACM conference on Computer supported cooperative work (pp. 77–86). New York: ACM.
Streefkerk, J. W., van Esch-Bussemakers, M. P., Neerincx, M. A. (2008). Field evaluation of a mobile location-based notification system for police officers. Proceedings of the 10th international conference on Human computer interaction with mobile devices and services (pp. 101–108). New York, ACM.
Su, N. M., & Mark, G. (2008). Communication chains and multitasking. Proceeding of the SIGCHI conference on Human factors in computing systems. New York: ACM.
Sudnow, D. (1972). Temporal parameters of interpersonal observation. In D. Sudnow (Ed.), Studies in social interaction. New York: The Free Press.
Tolmie, P., Crabtree, A., Rodden, T., & Benford, S. (2008). Are you watching this film or what?: Interruption and the juggling of cohorts. Proceedings of the ACM conference on Computer supported cooperative work. New York: ACM.
Van House, N., Davis, M., Ames, M., Finn, M., & Viswanathan, V. (2005). The uses of personal networked digital imaging: an empirical study of cameraphone photos and sharing. CHI ‘05 Extended Abstracts on Human Factors in Computing Systems (pp. 1853–1856). New York: ACM.
Acknowledgments
Thanks to the reviewers for providing constructive reviews. Thanks to Tom Rodden for valuable comments on an earlier draft of this paper, and to Mike Fraser, Peter Tolmie, James Norris, and Holger Schnädelbach for useful feedback on this work. The first author of this work is supported by EPSRC grant EP/I011587/1.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag London
About this paper
Cite this paper
Fischer, J.E., Reeves, S., Moran, S., Greenhalgh, C., Benford, S., Rennick-Egglestone, S. (2013). Understanding Mobile Notification Management in Collocated Groups. In: Bertelsen, O., Ciolfi, L., Grasso, M., Papadopoulos, G. (eds) ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21-25 September 2013, Paphos, Cyprus. Springer, London. https://doi.org/10.1007/978-1-4471-5346-7_2
Download citation
DOI: https://doi.org/10.1007/978-1-4471-5346-7_2
Published:
Publisher Name: Springer, London
Print ISBN: 978-1-4471-5345-0
Online ISBN: 978-1-4471-5346-7
eBook Packages: Computer ScienceComputer Science (R0)