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An RFID Integrated Quality Management System for Reverse Logistics Networks

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Quality Management in Reverse Logistics

Abstract

Quality management is vital for reverse logistics networks to improve productivity and reduce waste. Every year, several tons of products are wasted due to lack of data collection, poor information management, shortage of technological solutions, and lack of quality management knowledge in this area [1–3]. In this chapter, we present an RFID integrated quality management system for reverse logistics networks. The proposed tool integrates four functionalities namely data collection, analytical processing, quality monitoring, and recommendations generation. An RFID integrated network assures accurate data collection in real time. The data are then analytically processed and subject to different quality management techniques for quality monitoring and analysis. A numerical case study is provided to demonstrate the application of the proposed quality management system for reverse logistics networks.

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Author information

Authors and Affiliations

  1. CIISE – EV 7.640, Concordia University, Montreal, QC, H3G2W1, Canada

    Anjali Awasthi

  2. Decision Sciences, Molson School of Business, Concordia University, Montreal, QC, H3G2W1, Canada

    S. S. Chauhan

Authors
  1. Anjali Awasthi
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  2. S. S. Chauhan
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Corresponding author

Correspondence to Anjali Awasthi .

Editor information

Editors and Affiliations

  1. Logou-Tourpali, Naoussa, GR-592 00, Greece

    Yiannis Nikolaidis

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Awasthi, A., Chauhan, S.S. (2013). An RFID Integrated Quality Management System for Reverse Logistics Networks. In: Nikolaidis, Y. (eds) Quality Management in Reverse Logistics. Springer, London. https://doi.org/10.1007/978-1-4471-4537-0_7

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  • DOI: https://doi.org/10.1007/978-1-4471-4537-0_7

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  • Publisher Name: Springer, London

  • Print ISBN: 978-1-4471-4536-3

  • Online ISBN: 978-1-4471-4537-0

  • eBook Packages: EngineeringEngineering (R0)

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