Abstract
Listening is a basic human activity, and one of the most important determining factors for the quality of interpersonal and professional relationships. Skill at listening enables us to better understand and respond to situations and to others. So, in order to be an effective educator, coach, consultant, manager, or leader, we must master the art of listening.
Listening is not done by the ears, but by the mind. We hear sounds, but we listen to meanings.
W. Meissner
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Notes
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© 2016 Erik van de Loo
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van de Loo, E. (2016). The Art of Listening. In: de Vries, M.F.R.K., Korotov, K., Florent-Treacy, E., Rook, C. (eds) Coach and Couch. INSEAD Business Press. Palgrave Macmillan, London. https://doi.org/10.1007/978-1-137-56161-9_8
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DOI: https://doi.org/10.1007/978-1-137-56161-9_8
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-55636-6
Online ISBN: 978-1-137-56161-9
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