Abstract
In this chapter we focus on the topics of patient-centered care, or more broadly speaking patient- and family-centered care. The various aspects of improving patient experience in healthcare are discussed. These include patient comfort in a healthcare facility, surveying patients of the care they receive, patient education and providing compassion in delivering bad news, and involvement of patient social circles, among others. A five-step approach in communicating bad news is discussed. In addition, we highlight the importance of promoting the well-being of healthcare providers and its impact on improving patient health outcomes.
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Silva, C.F., Lim, K.L., Guerra, T., Ficarra, G., von Krüchten, R. (2019). Patient-Centered Care. In: Silva, C., von Stackelberg, O., Kauczor, HU. (eds) Value-based Radiology. Medical Radiology(). Springer, Cham. https://doi.org/10.1007/174_2019_209
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DOI: https://doi.org/10.1007/174_2019_209
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