Workflow Computing

Definition

Workflow Management Systems (WfMS) have been defined as “technology based systems that define, manage, and execute workflow processes through the execution of software whose order of execution is driven by a computer representation of the workflow process logic” [1].

This limits the usability of WfMS in a world where constant adaptation to new situations is necessary and where teams are increasingly mobile and distributed. Workflow management systems are typically organizationally aware because they contain an explicit representation of organizational processes. In recent years there have been considerable attempts to merge workflow, groupware, and knowledge management technologies. Industrial research labs and product teams have made significant steps forward. A WfMS can impose a rigid work environment on users, which often has a consequence. One example is among users who perform time-consuming manual “work around” the consequence is lower efficiency and dissatisfaction...