Appointment Planning in Outpatient Clinics and Diagnostic Facilities

1. Front Matter

   Pages i-viii

   PDF

2. Introduction

   • Maartje E. Zonderland

   Pages 1-7

3. Mathematical Models for Appointment Planning

   • Maartje E. Zonderland

   Pages 9-12

4. Basic Queuing Theory

   • Maartje E. Zonderland

   Pages 13-26

5. Access Time and Waiting List Management

   • Maartje E. Zonderland

   Pages 27-32

6. Scheduling Appointment Slots

   • Maartje E. Zonderland

   Pages 33-35

7. Specific Appointment Systems

   • Maartje E. Zonderland

   Pages 37-39

8. Improving Clinic Operations

   • Maartje E. Zonderland

   Pages 41-48

9. Challenges in Appointment Planning

   • Maartje E. Zonderland

   Pages 49-50

Appointment Planning in Outpatient Clinics and Diagnostic Facilities provides a concise overview of the medical and mathematical aspects of appointment planning in healthcare. This SpringerBrief specifically focuses on outpatient clinics and diagnostic facilities. It begins by introducing the topic from a medical perspective, discussing the kinds of clinics and facilities that are out there, while exploring the appointment systems they use and the problems they face. Next, the mathematical aspects of appointment planning are examined, including Markov decision modelling, queueing theory, etc. Subsequently the book addresses implementation issues that may arise, whether they be technical, medical or cultural. Finally Appointment Planning in Outpatient Clinics and Diagnostic Facilities provides an outlook on the appointment systems of the future and what they will require as a consequence of current and future developments in the medical sector.

• Ambulatory Care Facilities
• Appointment Planning
• Diagnostic Facilities
• Healthcare
• Outpatient Clinics
• Queuing Theory

• Zonderland Healthcare Logistics, Laag-Soeren, The Netherlands

  Maartje E. Zonderland

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