Volume 15, issue 1, June 2010

7 articles in this issue

Editorial

Authors
- Tina Harrison Editor-in-Chief
- Content type: Editorial
- Published: 27 May 2010
- Pages: 1 - 4
The information search process of socially responsible investors

Authors
- Jonas Nilsson
- Anna-Carin Nordvall
- Sofia Isberg
- Content type: Original Article
- Published: 11 November 2010
- Pages: 5 - 18
An exploratory study of divided pricing effects on financial service quality expectations

Authors
- Hooman Estelami
- Peter De Maeyer
- Content type: Original Article
- Published: 27 May 2010
- Pages: 19 - 31
The effects of customer age and recovery strategies in a service failure setting

Authors
- Concepción Varela-Neira
- Rodolfo Vázquez-Casielles
- Víctor Iglesias
- Content type: Original Article
- Published: 27 May 2010
- Pages: 32 - 48
Consumer-generated content and source effects in financial services advertising: An experimental study

Authors
- Peter Steyn
- Åsa Wallström
- Leyland Pitt
- Content type: Original Article
- Published: 27 May 2010
- Pages: 49 - 61
Distribution channel strategy and efficiency performance of the life insurance industry in Taiwan

Authors
- Mei Su Chen
- Pao Long Chang
- Content type: Original Article
- Published: 27 May 2010
- Pages: 62 - 75
An examination of the factors influencing Yemeni Bank users’ behavioural intention to use Internet banking services

Authors
- Ali Hussein Saleh Zolait
- Content type: Original Article
- Published: 27 May 2010
- Pages: 76 - 94