1. Knowledge intensive business services and their impact on innovation in China

   • Xing Shi
   • Yanrui Wu
   • Dingtao Zhao

   Empirical Article 06 August 2013 Pages: 479 - 498

   

2. The impact of market orientation on patient loyalty: the mediation of relationship quality

   • Jin-An Huang
   • Chi-Shiun Lai
   • Rhay-Hung Weng

   Empirical article 17 August 2013 Pages: 499 - 515

   

3. Disability users’ evaluation of the web accessibility of SNS

   • Sang M. Lee
   • Soon-Goo Hong
   • Hyun-Mi Lee

   Empirical Article 04 September 2013 Pages: 517 - 540

   

4. Employee-owned and capitalist firms: is performance linked to ownership?

   • Josefina Fernández-Guadaño

   Empirical Article 18 September 2013 Pages: 541 - 558

   

5. The impact of external environmental on business process management and organizational performance

   • Wai Peng Wong
   • Noor Hazlina Ahmad
   • Marini Nurbanum Mohamad

   Empirical Article 17 September 2013 Pages: 559 - 586

   

6. A consumer value analysis of mobile internet protocol television based on a means-end chain theory

   • Hyunsoo Kang
   • Mincheol Kang
   • Dongju Kim

   Empirical article 10 October 2013 Pages: 587 - 613

   

7. Antecedents of intention to use CUSS system: moderating effects of self-efficacy

   • Lily Shui-Lien Chen
   • Karen Iee-Fung Wu

   Empirical article 25 October 2013 Pages: 615 - 634

   

8. Internationalisation and innovation in the knowledge-intensive business services

   • David Doloreux
   • Anika Laperrière

   Empirical article 02 November 2013 Pages: 635 - 657

9. Service failure, time pressure, and conscientiousness of service providers: the dual processing model perspective

   • Ching-I Teng
   • Angela Shin-Yih Chen
   • Ching-Wen Fu

   Empirical Article 29 October 2013 Pages: 659 - 677

   

10. Putting forth marketing competencies strength with collaborating partners in the hotel industry

    • Edward C. S. Ku

    Theoretical article 08 October 2013 Pages: 679 - 697