Volume 6, Issue 4, December 2012

Innovations in Service Business - A special issue from the Global Entrepreneurship and Services Conference, Taiwan, 2011

ISSN: 1862-8516 (Print) 1862-8508 (Online)

In this issue (7 articles)

  1. No Access

    Original Article

    Innovations in service business. An introduction to the special issue from the Global Entrepreneurship and Services Conference, Taiwan, 2011

    Tiffany Hui-Kuang Yu, Michael Willoughby Pages 405-409
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  2. No Access

    Original Article

    The effects of motivations, trust, and privacy concern in social networking

    Shi-Woei Lin, Yu-Cheng Liu Pages 411-424
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    Original Article

    Internal service quality within the different Chinese subcultures: a comparison between Taiwan, China, and Singapore

    Don Jyh-Fu Jeng, Sky Fang-Wen Kuo Pages 425-458
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    Original Article

    The value relevance of brand equity in the financial services industry: an empirical analysis using quantile regression

    David Han-Min Wang, Tiffany Hui-Kuang Yu, Fang-Ru Ye Pages 459-471
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    Original Article

    The impact of online customer satisfaction on the yahoo auction in Taiwan

    Chih-Wen Wu, Kun-Huang Huarng, Surya Fiegantara, Pai-Chi Wu Pages 473-487
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    Original Article

    The determinants of successful R&D consortia: government strategy for the servitization of manufacturing

    Feng-Jyh Lin, Yi-Hsin Lin Pages 489-502
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    Empirical article

    Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator

    Taegoo Terry Kim, Soyon Paek, Chang Hwan Choi, Gyehee Lee Pages 503-526
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