Innovation and imitation effects in the mobile telecommunication service market Sang-Gun LeeByeonghwa ParkHong-Hee Lee Empirical article 15 May 2012 Pages: 265 - 278
The effect of the servicescape on customers’ behavioral intentions in an international airport service environment Sunran JeonMin-su Kim Empirical Article 10 February 2012 Pages: 279 - 295
Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance Sang-Man KimJae-Young Oh Empirical Article 11 February 2012 Pages: 297 - 321
Developing a process of concept generation for new product-service systems: a QFD and TRIZ-based approach Sojung KimByungun Yoon Empirical Article 22 February 2012 Pages: 323 - 348
Interpretive structural modeling for E-electricity utility service Suchismita SatapathySaroj K. PatelPravudatta Mishra Original Paper 20 March 2012 Pages: 349 - 367
The moderating effect of innovation protection mechanisms on the competitiveness of service firms Insu ChoHeejun ParkJoseph Kichul Kim Empirical article 22 March 2012 Pages: 369 - 386
Implementation of quality programs in health care organizations DonHee Lee OriginalPaper 29 March 2012 Pages: 387 - 404