1. A critical look at ISO 9000 for software quality management

   • Dirk Stelzer
   • Werner Mellis
   • Georg Herzwurm

   OriginalPaper Pages: 65 - 79

2. Software quality assurance in Australia: an update

   • David N. Wilson

   OriginalPaper Pages: 81 - 87

3. SPI: ‘I can't get no satisfaction’ - directing process improvement to meet business needs

   • Susan Reiblein
   • Andy Symons

   OriginalPaper Pages: 89 - 98

4. A basis for process improvement in application management

   • Cornelia Boldyreff
   • Marc Drost
   • Andy Symons

   OriginalPaper Pages: 99 - 111

5. Reducing the cost of IT ownership using feedback from the IT helpdesk

   • Malcolm Bradley
   • Ray Dawson

   OriginalPaper Pages: 113 - 125

6. Testing real-time systems using genetic algorithms

   • Joachim Wegener
   • Harmen Sthamer
   • David E. Eyres

   OriginalPaper Pages: 127 - 135

7. A study of user acceptance tests

   • Hareton K.N. Leung
   • Peter W.L. Wong

   OriginalPaper Pages: 137 - 149

8. Aardvark to zulu

   • R.H. Macmillan

   OriginalPaper Pages: 151 - 156

9. Efficiency of CAMEtools in software quality assurance

   • Reiner R. Dumke
   • Heiko Grigoleit

   OriginalPaper Pages: 157 - 169

10. Defining strategies - measuring quality

    • G. Beckworth
    • G. Altmann

    OriginalPaper Pages: 171 - 178