1. Editorial

   • Ken Croucher

   EditorialNotes Pages: iii - iv

2. SPICE: Software Process Improvement and Capability Determination

   • Alec Dorling

   Papers Pages: 209 - 224

3. Quality and process management: a view from the UK computing services industry

   • Richard Francis

   Papers Pages: 225 - 238

4. Canada: meeting the software quality challenge; current activities

   • P. Voldner

   Papers Pages: 239 - 243

5. Comparing ISO 9001 and the Capability Maturity Model for Software

   • Mark C. Paulk

   Papers Pages: 245 - 256

6. Improving IT effectiveness through software process assessment

   • Mac Craigmyle
   • Irwin Fletcher

   Papers Pages: 257 - 264

7. Practical experience in assessing the health of the software process

   • C. A. Mackie
   • P. J. Rigby

   Papers Pages: 265 - 275

8. A measurement maturity model

   • Peter Comer
   • Jonathan Chard

   Papers Pages: 277 - 289

9. Ami: promoting a quantitative approach to software management

   • Alison Rowe
   • Robin Whitty

   Papers Pages: 291 - 296