1. Consumer friendly financial services: Combining efficiency and effectiveness

   • A. Coskun Samli
   • Cheryl J. Frohlich

   Full Articles Pages: 145 - 162

2. The dimensionality of the convenience phenomenon: A qualitative reexamination

   • Kenneth C. Gehrt
   • Laura J. Yale

   Full Articles Pages: 163 - 180

3. The role of physical appearance in managerial decisions

   • Michael L. Klassen
   • Cynthia R. Jasper
   • Richard Jackson Harris

   Full Articles Pages: 181 - 198

4. Adoption decision making process: A pilot study of effects of psychological needs

   • David J. Burns

   Full Articles Pages: 199 - 213

5. An alternative procedure for analyzing job analysis results for content-oriented test development

   • Andrew J. Vinchur
   • Erich P. Prien
   • Jeffery S. Schippmann

   Full Articles Pages: 215 - 226

6. Managing employee unethical behavior without invading individual privacy

   • Byron R. Crossen

   Full Articles Pages: 227 - 243

7. The severity and prevalence of deviant employee activity within supermarkets

   • Michael W. Boye
   • Karen B. Slora

   Research Notes Pages: 245 - 253

8. Distinguishing deviant and non-deviant nurses using the personnel reaction blank

   • Steven W. Kobbs
   • Richard D. Arvey

   Research Notes Pages: 255 - 264

9. Fakability of a commercially produced pre-employment integrity test

   • Steven G. LoBello
   • Benjamin N. Sims

   Research Notes Pages: 265 - 273