Abstract
UK energy companies often attract criticism for the price of energy and poor levels of customer service. This chapter looks at one particular energy company who is trying to improve in order to save money and to improve customer service and customer value for money. The topic of systems thinking is reviewed and one methodology in particular is chosen to apply to the Distribution Network Operator (DNO) arm of the company.
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© 2011 Mark Hopkinson
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Hopkinson, M. (2011). Electrifying Performance: A Study of a Systems Thinking Intervention at a UK Electrical Distribution Network Operator. In: Zokaei, K., Seddon, J., O’Donovan, B. (eds) Systems Thinking: From Heresy to Practice. Palgrave Macmillan, London. https://doi.org/10.1057/9780230299221_10
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DOI: https://doi.org/10.1057/9780230299221_10
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-33072-0
Online ISBN: 978-0-230-29922-1
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