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Sensing of Service Provision Processes

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Abstract

This chapter presents specific examination of measurement technologies of the service-provider-oriented part of 6M. First, we give an outline of the concept of Lab-Forming Sites (LFS) and Site-Forming Labs (SFL) in association with the idea of a combination of Big data and Deep data (Pier Data). Next, we summarize Internet of Humans (IoH) technologies including indoor positioning and action recognition. The costs and benefits of introducing IoH technologies at such sites are also explored.

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Authors and Affiliations

  1. Human Augmentation Research Center (HARC), National Institute of Advanced Industrial Science and Technology (AIST), Ibrakaki, Japan

    Takeshi Kurata

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  1. Takeshi Kurata
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Correspondence to Takeshi Kurata .

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Editors and Affiliations

  1. College of Gastronomy Management, Ritsumeikan University, Kusatsu, Shiga, Japan

    Takeshi Shimmura

  2. College of Gastronomy Management, Ritsumeikan University, Kusatsu, Shiga, Japan

    Tomomi Nonaka

  3. College of Gastronomy Management, Ritsumeikan University, Kusatsu, Shiga, Japan

    Satomi Kunieda

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Kurata, T. (2020). Sensing of Service Provision Processes. In: Shimmura, T., Nonaka, T., Kunieda, S. (eds) Service Engineering for Gastronomic Sciences. Springer, Singapore. https://doi.org/10.1007/978-981-15-5321-9_4

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