Abstract
The effect of a witness interviewing training program on interviewing performance in actual investigations was examined. Eighty interviews, conducted by police officers in one Canadian organization, were coded for the presence of 38 desirable practices. Results showed that, in general, trained interviewers outperformed their untrained counterparts. Specifically, there was a large improvement in engage and explain behaviors (d = 1.65), a moderate improvement in account behaviors (d = 0.54), and a large improvement in closure behaviors (d = 0.90). Trained interviewers also used more open-ended questions and fewer leading questions. The implications of the findings for transferring interviewing skills from the classroom to the field are discussed.
Similar content being viewed by others
References
Aldridge J, Cameron S (1999) Interviewing child witnesses: questioning techniques and the role of training. Appl Dev Sci 3:136–147. doi:10.1207/s1532480xads0302_7
Baddeley AD, Longman DJA (1978) The influence of length and frequency of training session on the rate of learning to type. Ergonomics 21:627–635
Brown C, Lloyd-Jones TJ, Robinson M (2008) Eliciting person descriptions from eyewitnesses: a survey of police perceptions of eyewitness performance and reported use of interview techniques. Eur J Cogn Psychol 20(3):529–560. doi:10.1080/09541440701728474
Clarke C, Milne R, Bull R (2011) Interviewing suspects of crime: the impact of PEACE training, supervision, and the presence of a supervisor. J Investig Psychol Offender Profiling 8:149–162. doi:10.1002/jip.144
Clifford BR, George R (1996) A field evaluation of training in three methods of witness/victim investigative interviewing. Psychol Crime Law 2(3):231–248. doi:10.1080/10683169608409780
Dando C, Wilcock R, Milne R (2008) Victims and witnesses of crime: police officers’ perceptions of interviewing practices. Leg Criminol Psychol 13:59–70. doi:10.1348/135532506X162498
Davies G, Bull R, Milne R (2016) Analysing and improving the testimony of vulnerable witnesses interviewed under the ‘achieving best evidence’ protocol. In: Radcliffe P, Heaton-Armstrong A, Gudjonsson G, Wolchover D (eds) Witness testimony in sexual cases. investigation, law, and procedure. Oxford University Press, Oxford
Fisher RP, Geiselman RE (1992) Memory-enhancing techniques for investigative interviewing: the cognitive interview. Charles C Thomas, Springfield, IL England
Geiselman RE, Fisher RP, MacKinnon D, Holland H (1985) Eyewitness memory enhancement in the police interview: cognitive retrieval mnemonics versus hypnosis. J Appl Psychol 70(2):401–412. doi:10.1037/0021-9010.70.2.401
Griffiths A, Milne B (2006) Will it all end in tiers? In: Williamson T (ed) Investigative interviewing (167–189). Willan, Cullompton
Griffiths A, Milne R, Cherryman J (2011) A question of control? The formulation of suspect and witness interview strategies by advanced interviewers. Int J Police Sci Manag 13(3):255–267. doi:10.1350/ijps.2011.13.3.21910.1350/ijps.2011.13.3.219
Kebbell M, Milne R (1998) Police officers’ perception of eyewitness factors in forensic investigations. J Soc Psychol 138:323–330. doi:10.1080/00224549809600384
Kebbell MR, Milne R, Wagstaff GF (1999) The cognitive interview: a survey of its forensic effectiveness. Psychol Crime Law 5(1-2):101–115. doi:10.1080/10683169908414996
Köhnken G, Milne R, Memon A, Bull R (1999) The cognitive interview: a meta-analysis. Psychol Crime Law 5(1-2):3–27. doi:10.1080/10683169908414991
Lamb ME, Sternberg KJ, Orbach Y, Esplin PW, Mitchell S (2002) Is ongoing feedback necessary to maintain the quality of investigative interviews with allegedly abused children? Appl Dev Sci 6(1):35–41. doi:10.1207/S1532480XADS0601_04
Lamb ME, Hershkowitz I, Orbach Y, Esplin PW (2008) Tell me what happened: structured investigative interviews of child victims and witnesses. Wiley, Chichester
Memon A, Holley A, Milne R, Kohnken G, Bull R (1994) Towards understanding the effects of interviewer training in evaluating the cognitive interview. Appl Cogn Psychol 8:641–659. doi:10.1002/acp.2350080704
Memon A, Meissner CA, Fraser J (2010) The cognitive interview: a meta-analytic review and study space analysis of the past 25 years. Psychol Public Policy Law 16:340–372. doi:10.1037/a0020518
Milne R, Bull R (2003) Does the cognitive interview help children to resist the effects of suggestive questioning? Leg Criminol Psychol 8(1):21–38. doi:10.1348/135532503762871219
Myklebust T, Alison L (2000) The current state of police interviews with children in Norway: how discrepant are they from models based on current issues in memory and communication? Psychol Crime Law 6(4):331–351. doi:10.1080/10683160008409810
NSLEC (2004) Practical guide to investigative interviewing. National Centre for Policing Excellence, Wybosten
Powell MB (2008) Designing effective training programs for investigative interviewers of children. Curr Issues Crim Justice 20:189–208
Powell MB, Fisher R, Wright R (2005) Investigative interviewing. In: Psychology and law: an empirical perspective. New York, Guilford Press, pp 11–42
Powell MB, Fisher R, Hughes-Scholes C (2008) The effect of intra- versus post-interview feedback during simulated practice interviews about child abuse. Child Abuse Negl 32:213–227. doi:10.1016/j.chiabu.2007.08.002
Powell MB, Hughes-Scholes CH, Smith R, Sharman SJ (2014) The relationship between investigative interviewing experience and open-ended question usage. Police Pract Res 15:283–292. doi:10.1080/15614263.2012.704170
Price HL, Roberts KP (2011) The effects of an intensive training and feedback program on police and social workers’ investigative interviews of children. Can J Behav Sci 43:235–244. doi:10.1037/a0022541
Rischke AE, Roberts KP, Price HL (2011) Using spaced learning principles to translate knowledge into behavior: evidence from investigative interviews of alleged child abuse victims. J Police Crim Psychol 26:58–67. doi:10.1007/s11896-010-9073-8
Sanders G (1986) On increasing the usefulness of eyewitness research. Law Hum Behav 10(4):333–335. doi:10.1007/BF01047345
Schreiber Compo N, Hyman Gregory A, Fisher R (2012) Interviewing behaviors in police investigators: a field study of a current US sample. Psychol Crime Law 18(4):359–375. doi:10.1080/1068316X.2010.494604
Shepherd E (2007) Investigative interviewing: the conversation management approach. Oxford University Press, Oxford
Snook B, Keating K (2010) A field study of adult witness interviewing practices in a Canadian police organization. Leg Criminol Psychol. doi:10.1348/135532510X497258, Advance online publication
Snook B, Luther K, Quinlan H, Milne R (2012) Let ‘em talk! A field study of police questioning practices of suspects and accused persons. Crim Justice Behav 39:1328–1339. doi:10.1177/0093854812449216
Walsh D, Milne R (2008) Keeping the PEACE? A study of investigative interviewing practices in the public sector. Leg Criminol Psychol 13(1):39–57. doi:10.1348/135532506X157179
Warren AR, Woodall CE, Thomas M, Nunno M, Keeney JM, Larson SM, Stadfeld JA (1999) Assessing the effectiveness of a training program for interviewing children. Appl Dev Sci 3:128–135. doi:10.1207/s1532480xads0302_6
Wright A, Alison L (2004) Questioning sequences in Canadian police interviews: constructing and confirming the course of events? Psychol Crime Law 10(2):137–154. doi:10.1080/1068316031000099120
Acknowledgments
This research was supported by the Social Sciences and Humanities Research Council of Canada. We would like to thank the participating police organization for providing the data required for the study. We would also like to thank the annonymous reviewers for providing constructive ways to improve the quality of our manuscript.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
MacDonald, S., Snook, B. & Milne, R. Witness Interview Training: a Field Evaluation. J Police Crim Psych 32, 77–84 (2017). https://doi.org/10.1007/s11896-016-9197-6
Published:
Issue Date:
DOI: https://doi.org/10.1007/s11896-016-9197-6