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International Workshop on Global Sourcing of Information Technology and Business Processes

Global Sourcing 2012: The Dynamics of Global Sourcing. Perspectives and Practices pp 76–92Cite as

Understanding Innovation in Outsourcing Services

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 130))

Abstract

Recent years have witnessed an expansion in service industries such as finance, travel and retail. Firms in the services have shifted their traditional occupation with products to consider how value can be created and appropriated in the service industry [1]. In particular, information technology (IT) and IT-enabled business services have become central to a firm’s ability to deliver value to its customers, driving firms to seek ways to improve their services and maintain their competitive position. In this regard, the last ten years have witnessed significant growth in the outsourcing industry which shifted from focus on low cost simple tasks such as coding to end-to-end delivery of services that range from IT services and customer services to more complex business services such as Finance and Accounting, Human Resources, Procurement, and knowledge-intensive services such as customer analysis and research services [2].

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Author information

Authors and Affiliations

  1. Loughborough School of Business and Economics, Loughborough University, UK

    Ilan Oshri

  2. Aston Business School, Aston University, UK

    Julia Kotlasky

  3. Management and Technology, Grenoble Ecole de Management, France

    Alexandra Gerbasi

Authors
  1. Ilan Oshri
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  2. Julia Kotlasky
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  3. Alexandra Gerbasi
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Editor information

Editors and Affiliations

  1. Aston Business School, Birmingham, UK

    Julia Kotlarsky

  2. Loughborough School of Business and Economics, Loughborough, UK

    Ilan Oshri

  3. London School of Economics, London, UK

    Leslie P. Willcocks

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Oshri, I., Kotlasky, J., Gerbasi, A. (2012). Understanding Innovation in Outsourcing Services. In: Kotlarsky, J., Oshri, I., Willcocks, L.P. (eds) The Dynamics of Global Sourcing. Perspectives and Practices. Global Sourcing 2012. Lecture Notes in Business Information Processing, vol 130. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-33920-2_5

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  • DOI: https://doi.org/10.1007/978-3-642-33920-2_5

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-33919-6

  • Online ISBN: 978-3-642-33920-2

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