Abstract
The benefits of a decision support system (DSS) can be subtler than those of other systems. This chapter identifies benefits from various DSSs as described in the literature and categorizes them according to their effects on various phases of the problem-solving process. The chapter also outlines techniques for assessing the benefits of a DSS before and after implementation.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Adelman, L., Evaluating Decision Support and Expert Systems. New York: Wiley, 1992.
Alexouda, G., “A User-Friendly Marketing Decision Support System For The Product Line Design Using Evolutionary Algorithms,” Decis Support Syst, 38(4), 2005, 495-509.
Bharati, P. and A. Chaudhury, “An Empirical Investigation Of Decision-Making Satisfaction In Web-Based Decision Support Systems,” Decis Support Syst, 37(2), 2004, 187-197.
Chien, C. and J. Deng, “A Container Packing Support System For Determining And Visualizing Container Packing Patterns,” Decis Support Syst, 37(1), 2004, 23-34.
Courtney, J.F., “Decision Making and Knowledge Management in Inquiring Organizations: A New Decision-Making Paradigm for DSS,” Decis Support Syst, 31(1), 2001, 17-38.
Devaraj, S. and R. Kohli, The IT Payoff: Measuring the Business Value of Information Technology Investments. New York: Prentice-Hall, 2002.
Donovan, J.J., “Database System Approach to Management Decision Support,” ACM T Database Syst, 1(4), 1976, 344-369.
The Economist, “A Model Economy,” The Economist, 374, 8410,January 22, 2005, p. 73.
Fagerholt, K., “A Computer-based Decision Support System for Vessel Fleet Scheduling - Experience and Future Research,” Decis Support Syst, 37(1), 2004, 35-47.
Fang, X. and C.W. Holsapple, “An Empirical Study of Web Site Navigation Structures’ Impacts on Web Site Usability,” Decis Support Syst, 43(2), 2007, 476-491.
Feng, S., L.X. Li, Z.G. Duan and J.L. Zhang, “Assessing the Impacts of South to North Water Transfer Project with Decision Support Systems,” Decis Support Syst, 42(4), 2007, 1989-2003.
Gnanendran, K. and R.P. Sundarraj, “Alternative Model Representations and Computing Capacity: Implications for Model Management,” Decis Support Syst, 42(3), 2006, 1413-1430.
Gregg, D.G. and S. Walczak, “Auction Advisor: An Agent-based Online-auction Decision Support System,” Decis Support Syst, 41(2), 2006, 449-471.
Hall, D.J. and R.A. Davis, “Engaging Multiple Perspectives: A Value-based Decision-making Model,” Decis Support Syst, forthcoming.
Hall, D.J., Y. Guo, R.A. Davis and C. Cegielski, “Extending Unbounded Systems Thinking with Agent-oriented Modeling: Conceptualizing a Multiple-Perspective Decision-Making System,” Decis Support Syst, 41(1), 2005, 279-295.
Hall, D.J., D.B. Paradice and J.F. Courtney, “Building a Theoretical Foundation for a Learning-Oriented Knowledge Management System,” J Inform Tech Theor Appl, 5(2), 2003, 63-84.
Hilmer, K.M. and A.R. Dennis, “Stimulating Thinking: Cultivating Better Decisions with Groupware through Categorization,” J Manage Inform Syst, 17(3), 2001, 93-114.
Holsapple, C.W. and M.P. Sena, “ERP Plans and Decision-support Benefits,” Decis Support Syst, 38(4), 2005, 575-590.
Holsapple, C.W. and A.B. Whinston, Decision Support Systems: A Knowledge-Based Approach. Minneapolis/St. Paul: West, 1996.
Hung, S.Y., Y.C. Ku, T.P. Liang, and C.J. Lee, “Regret Avoidance As A Measure Of DSS Success: An Exploratory Study,” Decis Support Syst, 42(4), 2007, 2093–2106.
Jiang, J.J.,“The Design and Testing of a Model-Based System for Real-time Marketing Forecasts,” Ph.D. dissertation, University of Cincinnati, 1992.
Jiang, J.J., G.S. Klein and R.A. Pick, “A Marketing Category Management System: A Decision Support System Using Scanner Data,” Decis Support Syst, 23(3), 1998, 259-271.
Jimenez, A., S. Rios-Insua and A. Mateos, “A Generic Multi-Attribute Analysis System,” Comput Oper Res, 33, 2006, 1081-1101.
Karbowski, A., K. Malinowski and E. Niewiadomska-Szynkiewicz, “A Hybrid Analytic/Rule-Based Approach To Reservoir System Management During Flood,” Decis Support Syst, 38(4), 2005, 599-610.
Keen, Peter G.W. and M.S. Scott Morton, Decision Support Systems: an Organizational Perspective. Reading, MA: Addison-Wesley, 1978.
Kim, Y. and W.N. Street, “An Intelligent System For Customer Targeting: A Data Mining Approach,” Decis Support Syst, 37(2), 2004, 215-228.
Kohli, R. and S. Devaraj, “Contribution of Institutional DSS To Organizational Performance: Evidence From A Longitudinal Study,” Decis Support Syst, 37(1), 2004, 103-118.
Liu, S.C., L. Olfman and T. Ryan, “Knowledge Management System Success: Empirical Assessment of a Theoretical Model,” Int J Knowl Manage, 1(2), 2005, 68-87.
Muhanna, W.A. and R.A. Pick, “Meta-modeling Concepts and Tools for Model Management: A Systems Approach,” Manage Sci, 40(9), 1994, 1093-1123.
Murty, K.G., J. Liu, Y. Wan and R. Linn, “A Decision Support System For Operations In A Container Terminal,” Decis Support Syst, 39(3), 2005, 209-332.
Ngai, E.W.T and F.K.T. Wat, “Fuzzy Decision Support System for Risk Analysis In E-Commerce Development,” Decis Support Syst, 40(2), 2005, 235-255.
Nunamaker, J.F., Jr. et al., “Experiences at IBM with Group Support Systems: A Field Study,” Decis Support Syst, 5(2), 1989, 183-196.
Papamichail, K.N. and S. French, “Design and Evaluation of an Intelligent Decision Support System for Nuclear Emergencies,” Decis Support Syst, 41, 2005, 84-111.
Rice, J.R., Matrix Computations and Mathematical Software. New York: McGraw-Hill, 1981.
Simon, H.A., The New Science of Management Decision. Englewood Cliffs, NJ: Prentice-Hall, 1977.
Singh, C., R. Shelor, J. Jiang and G. Klein, “Rental Software Valuation in IT Investment Decisions,” Decis Support Syst, 38(1), 2004, 115-130.
Sklar, M., R.A. Pick, B. Vesprani and J. Evans, “Eliciting Knowledge Representation Schema for Linear Programming,” in Brown, D.E. and White, C.C. (eds.), Operations Research and Artificial Intelligence : The Integration of Problem Solving Strategies. Boston, MA: Kluwer, 1990, pp. 279-316.
Todd, P. and I. Benbasat, “The Use of Information in Decision Making: An Experimental Investigation of the Impact of Computer-Based Decision Aids,” MIS Quart, 16(3), 1992, p 373.
T’kindt, V. et al., “The E-OCEA Project: Towards An Internet Decision System For Scheduling Problems,” Decis Support Syst, 40(2), 2005, 329-337.
Udo, G. and T. Guimaraes, “Empirically Assessing Factors Related to DSS Benefits,” Eur J Inform Syst, 3(3), 1994, 218-227.
Watson, H.J., D.L. Goodhue and B.H. Wixom, “The Benefits of Data Warehousing: Why Some Organizations Realize Exceptional Payoffs,” Inform Manage, 39(6), 2002, 491-502.
Watson, H.J., M.T. O’Hara, C.G. Harp and G.G. Kelly, “Including Soft Information in EISs,” Inform Syst Manage, 13(3) , 1996, 66-77.
Xu, J.J. and H. Chen, “Fighting Organized Crimes: Using Shortest-path Algorithms to Identify Associations in Criminal Networks,” Decis Support Syst, 38(3), 2004, 473-487.
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2008 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Pick, R. (2008). Benefits of Decision Support Systems. In: Handbook on Decision Support Systems 1. International Handbooks Information System. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-48713-5_32
Download citation
DOI: https://doi.org/10.1007/978-3-540-48713-5_32
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-48712-8
Online ISBN: 978-3-540-48713-5
eBook Packages: Computer ScienceComputer Science (R0)