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Business Process Maturity pp 51–67Cite as

Research

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Part of the book series: SpringerBriefs in Business Process Management ((BRIEFSBPM))

Abstract

This chapter provides an executive summary of the three studies covered by this book, as an expansion of and redirection to journal articles (explicitly acknowledged by references). First, the literature study distinguished business process management (BPM) from business process orientation (BPO), in order to obtain a common understanding among researchers and practitioners. An essential difference in scope exists, with: (1) BPM being limited to the characteristics of business processes and the traditional business process lifecycle, and (2) BPO adding the organisation-specific characteristics to BPM, i.e. to make the organisational culture and structure more process-oriented. Furthermore, definitions were derived for maturity (levels), capability (levels) and for a business process maturity model (BPMM). Afterwards, the classification study identified the capability areas and maturity types of 69 existing BPMMs (see Chap. 1 for references), in order to strengthen the BPMM foundation. The maturity types were called: BPM maturity, intermediate BPO maturity (i.e. BPM plus culture), and BPO maturity (i.e. BPM plus culture and structure), and this for one, more or all business processes in an organisation. Finally, the selection study identified criteria for choosing one BPMM out of the wide array, resulting in a free and online decision tool (called BPMM Smart-Selector). Evaluation scores were calculated per collected BPMM, allowing an additional quality check.

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Acknowledgments

We truly thank the coders and the expert panel for their continuing participation throughout the different Delphi rounds. Furthermore, we thank the testers for using our prototype tool.

Author information

Authors and Affiliations

  1. Ghent University, Ghent, Belgium

    Amy Van Looy

Authors
  1. Amy Van Looy
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Corresponding author

Correspondence to Amy Van Looy .

Appendix: An Illustration of the Detailed BPMM Mapping

Appendix: An Illustration of the Detailed BPMM Mapping

Please note that a detailed mapping per BPMM can be found at http://www.amyvanlooy.eu/research/2-classification

ID

BP modelling

BP deployment

BPM optimisation

BPM management

BPO culture

BPO structure

Other

OMG

Work unit requirements management (1/2 items)

Organisational process management (1/3 items)

Product and service preparation (3 items)

Product and service deployment (3 items)

Product and service operations (3 items)

Product and service support (3 items)

Product and service process integration (1/3 items)

Organisational improvement deployment (1/3 items)

Work unit monitoring and control (3 items)

Work unit performance (3 items)

Organisational process management (2/3 items)

Product and service work management (2/3 items)

Organisational capability and performance management (3 items)

Product and service process integration (1/3 items)

Quantitative product and service management (2 items)

Quantitative process management (3 items)

Defect and problem prevention (3 items)

Continuous capability improvement (2 items)

Organisational innovative improvement (3 items)

Organisational improvement deployment (2/3 items)

Work unit requirements management (1/2 items)

Work unit planning and commitment (3 items)

Work unit configuration management (3 items)

Organisational configuration management (3 items)

Organisational resource management (2 items)

Sourcing management (3 items)

Process and product assurance (2 items)

Organisational competency development (2 items)

Product and service business management (3 items)

Product and service work management (1/3 items)

Organisational business governance (2 items)

Organisational process leadership (2 items)

Organisational common asset management (2 items)

Organisational performance alignment (2 items)

Organisational improvement planning (3 items)

Organisational process leadership (1 items)

Product and service process integration (1/3 items)

–

 

Design: OK

Analysis: OK

Implementation: OK

Measurement: OK

Evaluation: OK

Improvement: OK

Strategy: OK

External: OK

Roles: OK

Training: OK

Daily management: OK

Values:-

Attitudes: OK

Rewards: OK

Top management: OK

Chart: OK

Bodies: OK

 

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Van Looy, A. (2014). Research. In: Business Process Maturity. SpringerBriefs in Business Process Management. Springer, Cham. https://doi.org/10.1007/978-3-319-04202-2_2

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