Abstract
In the support line of work, the dependence and relationship among members of the group has a direct impact on the overall group success. Specific individuals vary in their productivity and styles, but the collective work has a direct impact on the entire organization.
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Sanchez, A.R. (2009). The Technical Support Colleague. In: Pepper, J., et al. Technical Support Essentials. Apress. https://doi.org/10.1007/978-1-4302-2548-5_5
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DOI: https://doi.org/10.1007/978-1-4302-2548-5_5
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