Conclusion
As the Web continues to become a key centerpiece for e-commerce, new tools and new ways of searching for e-commerce information on the Web are needed (Wigand and Benjamin, 1995). Searching the Web today is somewhat akin to searching a library catalog and equally as frustrating. The Web also lacks a standardized approach to search engine functionality and terminology.
The e-commerce terminology on the Web is also incredibly various and difficult for the average user to predict with total accuracy. As more Web users begin to ask questions rather than producing Boolean queries, methods and approaches are needed to analyze and process question queries in a “question and answer” format to diagnose the users’ real information requirements, to complete the cycle of e-commerce and facilitate the effective sale of goods and services over the Web.
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(2005). E-Commerce Web Searching. In: Spink, A., Jansen, B.J. (eds) Web Search: Public Searching of the Web. Information Science and Knowledge Management, vol 6. Springer, Dordrecht. https://doi.org/10.1007/1-4020-2269-7_7
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