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Emotionalizing Organizations and Organizing Emotions pp 209–229Cite as

Palgrave Macmillan

From Bureaucratic Agencies to Modern Service Providers: The Emotional Consequences of the Reformation of Labour Administration in Germany

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Abstract

In recent years, public employment services all over Europe have been restructured. The common intention of all these reforms was to overcome old administrative structures that were seen as ineffective and bureaucratic; new service-oriented administrations were to be established instead. Like other institutions in the public sector, the German Federal Employment Agency (FEA, Bundesagentur für Arbeit) was modernized along the lines of New Public Management. Our question is what emotional consequences ensued for FEA employees as a result of this reformation.

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Authors
  1. Sylvia Terpe
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  2. Silvia Paierl
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Editor information

Editors and Affiliations

  1. Freie Universität Berlin, Germany

    Barbara Sieben (Assistant Professor of Human Resource Management focused on Diversity) (Assistant Professor of Human Resource Management focused on Diversity)

  2. department of Sociology, Gothenburg University, Sweden

    Åsa Wettergren PhD (Assistant Professor) (Assistant Professor)

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© 2010 Sylvia Terpe and Silvia Paierl

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Terpe, S., Paierl, S. (2010). From Bureaucratic Agencies to Modern Service Providers: The Emotional Consequences of the Reformation of Labour Administration in Germany. In: Sieben, B., Wettergren, Å. (eds) Emotionalizing Organizations and Organizing Emotions. Palgrave Macmillan, London. https://doi.org/10.1057/9780230289895_11

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