Emotionalizing Organizations and Organizing Emotions

pp 209-229

From Bureaucratic Agencies to Modern Service Providers: The Emotional Consequences of the Reformation of Labour Administration in Germany

  • Sylvia Terpe
  • , Silvia Paierl


In recent years, public employment services all over Europe have been restructured. The common intention of all these reforms was to overcome old administrative structures that were seen as ineffective and bureaucratic; new service-oriented administrations were to be established instead. Like other institutions in the public sector, the German Federal Employment Agency (FEA, Bundesagentur für Arbeit) was modernized along the lines of New Public Management. Our question is what emotional consequences ensued for FEA employees as a result of this reformation.