Skip to main content
SpringerLink
Log in
Book cover

The 8th International Conference on Knowledge Management in Organizations pp 13–23Cite as

A Service Field Concept for Service Value Creation

  • Conference paper
  • First Online:

Part of the book series: Springer Proceedings in Complexity ((SPCOM))

Abstract

Service sector is growing up during the trend of service in economic activities. There have been many researches in order to increase service value. However, there is no mathematical model to identify and measure the service value for maximizing it effectively. This paper proposes a concept of service field for creating service value. Then the concept is applied to service matching in service mediators and information value creation in information business. This mathematical model seems to be effective for analyzing service value theoretically.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD   219.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  1. Lovelock L, Wirtz J (2007) Services marketing 6th edn. Pearson Prentice Hall, Upper Saddle River

    Google Scholar 

  2. Lusch RF, Vargo SL (2006) The service dominant logic of marketing. ME. Sharpe, Inc, Armonk

    Google Scholar 

  3. Pruitt J, Adlin T (2007) Persona strategy (translated in Japanese). Diamond, Inc., Tokyo

    Google Scholar 

  4. Fisk RP, Grove SJ, John J (2008) Interactive services marketing. Houghton Mifflin Company, Boston

    Google Scholar 

  5. Hatakeyama Y (2004) What is service quality (in Japanese). Japan Management Association, Tokyo

    Google Scholar 

  6. Kolari J et al (2004) Context-aware services for mobile users, VTT Publications, p 539

    Google Scholar 

  7. Kosaka M, Shirahada K, Ito Y (2011) A concept of service field in service systems for creating service value. Proceedings of the 4th Japan-China joint symposium on information systems. Nanchang, pp 35–40

    Google Scholar 

  8. Kosaka M, Zhang Q, Doan MC (2011) A model for service innovation process based on a new concept of service field. Paper presented at knowledge management organizations 6th conference (KMO2011), Tokyo, 26–28 Sept 2011

    Google Scholar 

  9. Wang J, Han W, Kosaka M (2012) From customer choice to enterprise countermeasure: a field theory perspective. Paper presented at the 11th international conference on industrial management, Tokyo, 29–31 Aug 2012

    Google Scholar 

  10. Kosaka M, Zhang Q, Dong W, Wang J (2012) Service value co-creation model considering experience based on service field concept. Paper presented at the IEEE international conference on service systems and service management (pp 724–729) Shanghai, 2–4 July 2012

    Google Scholar 

Download references

Acknowledgments

This research was supported by Japanese Grants-in-Aid for Scientific Research (KAKENHI No.24510186).

Author information

Authors and Affiliations

  1. Japan Advanced Institute of Science and Technology, 1-1 Asahidai, Nomi, Ishikawa, 923-1292, Japan

    Michitaka Kosaka, Minh Chau Doan & Kunio Shirahada

  2. School of Economics and Management, Beihang University, 37 Xueyuan Road, Beijing, 100191, China

    Jing Wang

Authors
  1. Michitaka Kosaka
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Minh Chau Doan
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Kunio Shirahada
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Jing Wang
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Michitaka Kosaka .

Editor information

Editors and Affiliations

  1. School of Computing, Staffordshire University, Stafford, United Kingdom

    Lorna Uden

  2. College of Management, National University of Kaohsiung, Kaohsiung, Taiwan, Taiwan

    Leon S.L. Wang

  3. and Control Faculty of Science, Universidad Salamanca Department of Computing Science, Salamanca, Spain

    Juan Manuel Corchado Rodríguez

  4. National University of Kaohsiung, Kaohsiung, Taiwan

    Hsin-Chang Yang

  5. Department of Information Management, National University of Kaohsiung, Kaohsiung, Taiwan, Taiwan

    I-Hsien Ting

Rights and permissions

Reprints and permissions

Copyright information

© 2014 Springer Science+Business Media Dordrecht

About this paper

Cite this paper

Kosaka, M., Doan, M.C., Shirahada, K., Wang, J. (2014). A Service Field Concept for Service Value Creation. In: Uden, L., Wang, L., Corchado Rodríguez, J., Yang, HC., Ting, IH. (eds) The 8th International Conference on Knowledge Management in Organizations. Springer Proceedings in Complexity. Springer, Dordrecht. https://doi.org/10.1007/978-94-007-7287-8_2

Download citation

  • DOI: https://doi.org/10.1007/978-94-007-7287-8_2

  • Published:

  • Publisher Name: Springer, Dordrecht

  • Print ISBN: 978-94-007-7286-1

  • Online ISBN: 978-94-007-7287-8

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation