Abstract
Deming’s system is based on the Deming’s last book The New Economics: For Industry, Government, Education edited in 1993 and following the masterpiece Out of the Crisis published in 1986. As previously stated, Deming is unanimously considered one of the fathers of TQM and his works are widely known and quoted. However, there are few articles and case studies about Deming’s System of Profound Knowledge and its implementation.
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References
Deming, W. E. (1993). The new economics: For industry, Government, Education. Cambridge, MA: MIT, Center for Advanced Engineering Study.
Gitlow, H. (1994). A comparison of Japanese total quality control and Deming’s theory of management. The American Statistician, 48(3), 197–203.
Shewart, W. A. (1939). Statistical method from the viewpoint of quality control. Washington: The Graduate School the Department of Agriculture.
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Chiarini, A. (2012). Deming’s System of Profound Knowledge. In: From Total Quality Control to Lean Six Sigma. SpringerBriefs in Business. Springer, Milano. https://doi.org/10.1007/978-88-470-2658-2_7
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DOI: https://doi.org/10.1007/978-88-470-2658-2_7
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