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Euro Working Group Workshop on Decision Support Systems

EWG-DSS 2012: Decision Support Systems II - Recent Developments Applied to DSS Network Environments pp 34–45Cite as

The Benefits of SaaS-Based Enterprise Systems for SMEs - A Literature Review

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 164))

Abstract

A new affordable generation of Software-as-a-Service based Enterprise Systems is now available for small and medium sized enterprises and makes this topic highly significant. It has been identified that those enterprises can only gain a limited amount of benefits from Enterprise Systems in contrast to large enterprises, which can take advantage of a greater benefits range. The extent to which these benefits can be realised is still unclear. The aim of this paper is therefore to identify, classify, interpret and discuss the current academic knowledge of Enterprise Systems benefits for small and medium sized enterprises. This paper clarifies the nature of such systems and presents a systematic literature review, investigating research on the benefits of Enterprise Systems and important components of it, namely Enterprise Resource Planning, Supply Chain Management, Supplier Relationship Management, and Customer Relationship Management. The result of this research offers a first framework for potential benefits of Software-as-a-Service based Enterprise Systems.

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Author information

Authors and Affiliations

  1. University of Central Lancashire, Preston, PR1 2HE, UK

    Gwendolin Schäfer, Marion Schulze, Yahaya Yusuf & Ahmed Musa

Authors
  1. Gwendolin Schäfer
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  2. Marion Schulze
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  3. Yahaya Yusuf
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  4. Ahmed Musa
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Editor information

Editors and Affiliations

  1. Management School, University of Liverpool, Liverpool, UK

    Jorge E. Hernández

  2. School of Management, University of Plymouth, Plymouth - Devon, UK

    Shaofeng Liu

  3. Faculty of Organizational Science, University of Belgrade, Belgrade, Serbia

    Boris Delibašić

  4. IRIT, Toulouse 1 Capitole University, Toulouse, France

    Pascale Zaraté

  5. SimTech Simulation Technology, Graz, Austria

    Fátima Dargam

  6. UNINOVA–CA3, Campus FCT–UNL, Lisbon, Portugal

    Rita Ribeiro

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Schäfer, G., Schulze, M., Yusuf, Y., Musa, A. (2013). The Benefits of SaaS-Based Enterprise Systems for SMEs - A Literature Review. In: Hernández, J.E., Liu, S., Delibašić, B., Zaraté, P., Dargam, F., Ribeiro, R. (eds) Decision Support Systems II - Recent Developments Applied to DSS Network Environments. EWG-DSS 2012. Lecture Notes in Business Information Processing, vol 164. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-41077-2_3

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  • DOI: https://doi.org/10.1007/978-3-642-41077-2_3

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-41076-5

  • Online ISBN: 978-3-642-41077-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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