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International Workshop on Global Sourcing of Information Technology and Business Processes

Global Sourcing 2013: Advances in Global Sourcing. Models, Governance, and Relationships pp 1–17Cite as

IT Global Delivery Model Efficiency: An Exploratory Case Study to Identify Input and Output Factors

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 163))

Abstract

During recent years, leading international service providers have implemented global delivery model (GDM) strategies in which multiple geographically dispersed resources are simultaneously integrated in a network of onshore, nearshore and farshore service and delivery centers. Although GDMs are well established within the IT service industry, little is known about how to assess their properties and performance. Drawing upon the resource-based view of the firm, this paper attempts to offer two contributions. First, we identify six input (resources) and six output (performance) variables that can be used to assess the relative efficiency of GDMs in IT. Second, we reveal an increasing importance of proactive managerial skills to orchestrate resources within such networks.

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Author information

Authors and Affiliations

  1. Business School, University of Mannheim, L15, 1-6, 68161, Mannheim, Germany

    Marko Nöhren, Armin Heinzl, Tommi Kramer & Thomas Kude

  2. Schloss, University of Mannheim, 68161, Mannheim, Germany

    Pavel Kurasov

Authors
  1. Marko Nöhren
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  2. Armin Heinzl
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  3. Tommi Kramer
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  4. Thomas Kude
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  5. Pavel Kurasov
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Editors and Affiliations

  1. Loughborough School of Business and Economics, UK

    Ilan Oshri

  2. Aston Business School, Birmingham, UK

    Julia Kotlarsky

  3. London School of Economics, UK

    Leslie P. Willcocks

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Nöhren, M., Heinzl, A., Kramer, T., Kude, T., Kurasov, P. (2013). IT Global Delivery Model Efficiency: An Exploratory Case Study to Identify Input and Output Factors. In: Oshri, I., Kotlarsky, J., Willcocks, L.P. (eds) Advances in Global Sourcing. Models, Governance, and Relationships. Global Sourcing 2013. Lecture Notes in Business Information Processing, vol 163. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40951-6_1

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  • DOI: https://doi.org/10.1007/978-3-642-40951-6_1

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-40950-9

  • Online ISBN: 978-3-642-40951-6

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