Abstract
Professionals who develop and evaluate the interaction between people and systems have broadened their interests beyond ease of use and learning to higher-order concepts, such as “user experience.” “Excellence,” “delight” and other emotion-driven experiences are becoming more central to product and company success. In three case studies, we explore and demonstrate how the psychophysical Magnitude Estimation Technique (MET) can be used to quantify complex subjective experiences. We hypothesize that MET can be used to assess any user experience that can be defined. We describe studies that apply MET to three different contexts and perceived experience definitions: (1) the riding experience in a public transit system, (2) the effectiveness of a sales presentation, presented online vs. live, and (3) the safety and usability of cancer radiation equipment. In all three situations, participants were able to comprehend the definitions of and assign numeric values to the intensity of their experience. Those judgments were used in combination with other measures to assess the strengths and weaknesses of the overarching user experiences.
Chapter PDF
References
Calacanis, J.: The age of excellence, http://www.launch.co/blog/the-age-of-excellence.html
Law, E.: The Measurability and Predictability of User Experience. In: Proceedings of the 3rd ACM SIGCHI Symposium Engineering Interactive Computing Systems EICS 2011, pp. 13–16. ACM, Pisa (2011)
Mahlke, S.: Understanding Users’ Experience of Interaction. In: EACE 2005 Proceedings of the Annual Conference of the European Association of Cognitive Ergonomics, pp. 251–254 (2005)
Hartmann, J.: Assessing the Attractiveness of Interactive Systems. In: Proceedings of CHI 2006, Doctoral Consortium, Montréal, Québec, Canada, pp. 755–1758 (2006)
Badia, P., Runyon, R.P.: Fundamentals of Behavioral Research. Random House, New York (1982)
Stevens, S.S.: Psychophysics: Introduction to its Perceptual, Neural, and Social Prospects. John Wiley, New York (1975)
Gescheider, G.A.: Psychophysics: The Fundamentals, 3rd edn. Lawrence Erlbaum Associates, Publishers, Mahwah (1997)
McGee, M.: Usability Magnitude Estimation. In: Proceedings of the Human Factors and Ergonomics Society 47th Annual Meeting, pp. 691–695 (2003)
Rich, A., McGee, M.: Expected Usability Magnitude Estimation. In: Proceedings of the Human Factors and Ergonomics Society 48th Annual Meeting, pp. 912–916 (2004)
McGee, M., Rich, A., Dumas, J.: Understanding the Usability Construct: User-perceived Usability. In: Proceedings of Human Factors and Ergonomics Society 48th Annual Meeting, pp. 907–911 (2004)
Stevens, S.S.: The Direct Estimation of Sensory Magnitudes—Loudness. The American Journal of Psychology 69, 1–15 (1956)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
McGee, M., Vaughan, M., Dumas, J. (2013). Assessing Perceived Experience with Magnitude Estimation. In: Marcus, A. (eds) Design, User Experience, and Usability. Design Philosophy, Methods, and Tools. DUXU 2013. Lecture Notes in Computer Science, vol 8012. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-39229-0_38
Download citation
DOI: https://doi.org/10.1007/978-3-642-39229-0_38
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-39228-3
Online ISBN: 978-3-642-39229-0
eBook Packages: Computer ScienceComputer Science (R0)