User Involvement in Future Internet Projects
- Cite this paper as:
- Oostveen AM., Meyer E.T., Pickering B. (2013) User Involvement in Future Internet Projects. In: Galis A., Gavras A. (eds) The Future Internet. FIA 2013. Lecture Notes in Computer Science, vol 7858. Springer, Berlin, Heidelberg
To determine actual attitudes and practices of those in the Future Internet industry towards user involvement, delegates at the 2012 FIA participated in a focus group and a survey. Continuous user involvement is highly valued and expected to maximise the societal benefits of FI applications. However, just over half of the FI projects apply a user-centred approach, and a large number of survey respondents admitted to being not very knowledgeable about standard user-centred design tools or techniques.