The Future Internet

Volume 7858 of the series Lecture Notes in Computer Science pp 310-322

Open Access This content is freely available online to anyone, anywhere at any time.

User Involvement in Future Internet Projects

  • Anne-Marie OostveenAffiliated withOxford Internet Institute, University of Oxford
  • , Eric T. MeyerAffiliated withOxford Internet Institute, University of Oxford
  • , Brian PickeringAffiliated withIT Innovation Centre, University of Southampton


To determine actual attitudes and practices of those in the Future Internet industry towards user involvement, delegates at the 2012 FIA participated in a focus group and a survey. Continuous user involvement is highly valued and expected to maximise the societal benefits of FI applications. However, just over half of the FI projects apply a user-centred approach, and a large number of survey respondents admitted to being not very knowledgeable about standard user-centred design tools or techniques.


Future Internet user involvement user-centred design tools SESERV