Abstract
This paper reports on findings from a research project investigating Enterprise Resource Planning (ERP) and its utilization on decision-making processes in Australian organizations. The focus of the study is to reveal if and how the vast amount of data, which is generated by ERP systems, could improve decision-making processes on strategic and tactical levels. The findings are based on data consists of information collected in two phases by semi-structured interviews and survey. Findings from two phases of data collection is used to build a System Dynamics model as an exploratory vehicle to verify findings and formulate practical scenarios to help managers utilizing enterprise systems for their more strategic benefits such as decision-making.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Davenport, T.: Mission Critical: Realising the Promise of Enterprise Systems. Harvard Business School Press, Cambridge (2010)
Kumar, K., Hillegersberg, J.: ERP experiences and evolution. Commun. ACM 43, 23–26 (2000)
Kumar, V., Maheshwari, B., Kumar, U.: Enterprise resource planning systems adoption process: a survey of Canadian organisations. Int. J. Prod. Res. 40, 509–523 (2002)
Boonstra, A.: Interpreting and ERP implementation project from a stakeholder perspective. Int. J. Project Manage. 24 279–295 (2005)
Akkermans, H.A., Bogerd, P., Yücesan, E. and van Wassenhove, L. N.: The impact of ERP on supply chain management: exploratory findings from a European Delphi study. Eur. J. Oper. Res. 146 284–301 (2003)
Gupta, M., Kohli, A.: Enterprise resource planning systems and its implications for operations function. Technovation. www.sciencedirect.com (2004)
Jacobs, F.R., Bendoly, E.: Enterprise resource planning: development and directions for operations management research. Eur. J. Oper. Res. 146, 233–240 (2003)
Radzicki, M.J., Taylor, R.A.: Origin of system dynamics. Jay W. Forrester and the History of System Dynamics. http://www.systemdynamics.org Retrieved 23 Oct 2008
Bingi, P., Sharma, M., Godla, J.: Critical issues affecting an ERP implementation. Inf. Syst. Manage. 16, 7–14 (1999) (Summer)
Brynjolfsson, E., Hitt, L.: Paradox lost? Firm-level evidence on the returns to information systems. Manage. Sci. 42(4), 541–558 (1996)
Brynjolfsson, E., Hitt, L.: Beyond the productivity paradox. Commun. ACM 41(8), 49–55 (1998)
Buckout, S., Frey, E., Nemec, J.: Making ERP succeed: Turning fear into promise. J. Strategy Bus. 15, 60–72 (1999)
Davenport, T.H.: Putting the enterprise into the enterprise system. Harvard Bus. Rev 76, 121–131 (1998) (July/August)
Davenport, T.: Mission critical: Realizing the promise of enterprise systems. Harvard Business School Press, Cambridge (2000)
Houdeshel, G., Watson, H.J.: The Management Information and Decision Support (MIDS) system at Lockheed Georgia. MIS Quarterly 11(1), 128–140 (1987)
Watson, H.J., Annino, D.A., Wixom, B.H., Avery, K.L., Rutherford, M.: Current practices in data warehousing. Inf. Syst. Manag. 18(1), 47–55 (2001)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Bahrami, B., Jordan, E. (2013). Utilizing Enterprise Resource Planning in Decision-Making Processes. In: Piazolo, F., Felderer, M. (eds) Innovation and Future of Enterprise Information Systems. Lecture Notes in Information Systems and Organisation, vol 4. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-37021-2_13
Download citation
DOI: https://doi.org/10.1007/978-3-642-37021-2_13
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-37020-5
Online ISBN: 978-3-642-37021-2
eBook Packages: Business and EconomicsBusiness and Management (R0)