Exploring Services Science

Volume 143 of the series Lecture Notes in Business Information Processing pp 129-140

Evaluating the IT Strategic Plan for the Public Administration in Portugal

  • Diogo NunesAffiliated withInstituto Superior Tecnico
  • , Isabel RosaAffiliated withInstituto Superior Tecnico
  • , Miguel Mira da SilvaAffiliated withInstituto Superior Tecnico

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Over the years ICT kept evolving and spreading. This vulgarization sparked numerous ad hoc technological projects inside ministries and public institutes which led to the creation of small scattered technological infrastructures and solutions. The Portuguese Government started taking action with the writing of a strategic plan (PGETIC) with two major goals: increase the quality and usefulness of IT services and reduce the IT spending. However the plan isn’t really strategic. Hence we propose the comparison of PGETIC with recognized IT Governance frameworks to find out where it excels and fails. Our evaluation indicates that PGETIC as a strategic plan is incomplete, redundant, excessive and overly low-level.


IS/IT governance Strategic plan assessment Value oriented organizations Public administration’s ICT