Best Practices to Model Business Services in Complex IT Environments

Abstract

Managing complex business services on top of IT solutions is much more then managing solely the IT infrastructure beneath. Business services management requires the management of all resources and implementation layers by knowing the business logic, and includes services relevant information from different business aspects. To achieve an effective service modeling, the analysis must include resource models, connection models, error and error propagation models in a way that the models could be maintained to ensure long term business benefits.

This invited talk gives an insight of the business services modeling, a possible best practice to build such models in a complex, event based fault management environment and shows the actual outcomes of a recent project at a leading telecommunication company.