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Users’ Commitment in Information System Implementation: The Role of Technological Frames

  • Conference paper
Knowledge and Technologies in Innovative Information Systems (MCIS 2012)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 129))

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Abstract

Many attempts at implementing Healthcare Information Technology (HIT) have failed. Studies have pointed to the importance of commitment from all levels during implementation as well as organizational commitment as being central to achieving the desired IT benefits. A case study analysis of two public Portuguese hospitals is undertaken, focusing on stakeholder commitment to the IS/IT implementation. An understanding is sought of the commitment, perceptions, assumptions and knowledge that health professionals hold regarding IT adoption. A qualitative and interpretative approach is used employing semi-structured interviews and document analysis. Technological Frames of Reference (TFR) and The Three Component Model of Organizational Commitment provided a theoretical grounding for analyzing the data collected. Three TFR relevant to the development of commitment and benefit achievement were identified: Control, Liability and Protection.

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Author information

Authors and Affiliations

  1. ISEG, Technical University of Lisbon, Rua José Carlos Ary dos Santos, B, 8200-049, Albufeira, Portugal

    Irene Cardoso

  2. ISEG, Technical University of Lisbon, Portugal, Rua do Quelhas, n.º 6, 1700-781, Lisboa

    Mário Caldeira

Authors
  1. Irene Cardoso
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  2. Mário Caldeira
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Editor information

Editors and Affiliations

  1. Dep. Sistemas de Informação, Universidade do Minho, Guimaraes, Portugal

    Hakikur Rahman  & Isabel Ramos  & 

  2. Instituto Politecnico do Porto, S. Mamede Infesta, Portugal

    Anabela Mesquita

  3. Dipt. di Elettronica e Informazione, Politecnico di Milano, Milano, Italy

    Barbara Pernici

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© 2012 Springer-Verlag Berlin Heidelberg

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Cardoso, I., Caldeira, M. (2012). Users’ Commitment in Information System Implementation: The Role of Technological Frames. In: Rahman, H., Mesquita, A., Ramos, I., Pernici, B. (eds) Knowledge and Technologies in Innovative Information Systems. MCIS 2012. Lecture Notes in Business Information Processing, vol 129. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-33244-9_18

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  • DOI: https://doi.org/10.1007/978-3-642-33244-9_18

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-33243-2

  • Online ISBN: 978-3-642-33244-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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