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Intelligent Systems for Crisis Management pp 217–250Cite as

Effectiveness of Net-Centric Support Tools for Traffic Incident Management

Results of a Field Experiment

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Part of the book series: Lecture Notes in Geoinformation and Cartography ((LNGC))

Abstract

In the last two decades traffic Incident Management (IM) has become an important tool to reduce and prevent congestion on the road network, especially in urban areas. IM involves the coordinated interactions of many public and private actors. To support their tasks in an effective way, information systems are becoming increasingly important. In particular, information and system quality and Situational Awareness (SA) have been identified as major hurdles for effective emergency response. This paper reports the results of an empirical analysis of the effectiveness of net-centric information systems to improve the cooperation between public and private IM organizations. A set of controlled experiments were conducted with 16 participants. Data on the responses of the participants were collected through questionnaires and observer notes. The analysis focused on: a comparison of the tools tested, in terms of the appreciation of information and system quality, a comparison of the communication and coordination of a test group and a control group of emergency workers; the value of SA in the performance of the decision-making process; and, how scenario complexity can affect the design principles of net-centric systems.

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Authors and Affiliations

  1. Department of Spatial Economics, VU University, De Boelelaan 1105, 1081 HV, Amsterdam, The Netherlands

    John Steenbruggen, Maarten Krieckaert, Piet Rietveld & Henk Scholten

  2. Ministry Infrastructure and Environment, Zuiderwagenplein 2, 8224 AD, Lelystad, The Netherlands

    Maarten van der Vlist

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  1. John Steenbruggen
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  2. Maarten Krieckaert
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  3. Piet Rietveld
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  4. Henk Scholten
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  5. Maarten van der Vlist
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Correspondence to John Steenbruggen .

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Editors and Affiliations

  1. , GISt, OTB Research Institute for the, Delft University of Technology, Jaffalaan 9, Delft, 2628 BX, Netherlands

    Sisi Zlatanova

  2. Public safety & Health Region Kennemerla, Zijlweg 200, Haarlem, 2015 CK, Netherlands

    Rob Peters

  3. , Pervasive Systems, Computer Science, University of Twente, Hallenweg, Enschede, 7500 AE, Netherlands

    Arta Dilo

  4. , Pervasive Systems, Computer Science, University of Twente, Enschede, 7500 AE, Netherlands

    Hans Scholten

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Steenbruggen, J., Krieckaert, M., Rietveld, P., Scholten, H., van der Vlist, M. (2013). Effectiveness of Net-Centric Support Tools for Traffic Incident Management. In: Zlatanova, S., Peters, R., Dilo, A., Scholten, H. (eds) Intelligent Systems for Crisis Management. Lecture Notes in Geoinformation and Cartography. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-33218-0_16

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