Abstract
From a managerial perspective, a model to measure the performance of knowledge acquisition and creation in organizations has been created based on the Data Envelopment Analysis (DEA) methodology. An application in higher educational institutions (HEIs) is shown. The model is found suitable for this purpose and is able to give some important insights to managers on what areas and to what extent they should improve in order to become efficient.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Charnes, A., Cooper, W.W., Rhodes, E.L.: Measuring the Efficiency of Decision Making Units. European Journal of Operational Research 2, 429–444 (1978)
Vanderbei, R.J.: Linear Programming: Foundations and Extensions, 3rd edn. Springer Science+Business Media, New York (2008)
Ross, J., Ross, G., Dragonetti, N., Edvinsson, L.: Intellectual Capital: Navigating in the New Business Landscape. New York University Press, New York (1998)
Von Krough, G., Roos, J., Kleine, D.: Knowing in Firms: Understanding, Managing, and Measuring Knowledge. Altamira Press, Walnut Creek (1999)
Ahmed, P.K., Lim, K.K., Zairi, M.: Measurement Practice for Knowledge Management. The Journal of Workplace Learning 11(8), 304–311 (1999)
Robinson, H.S., Carrillo, P.M., Anumba, C.J., Al-Ghassani, A.M.: Performance Measurement in Knowledge Management. In: Anumba, C.J., Egbu, C.O., Carrillo, P.M. (eds.) Knowledge Management in Construction, pp. 10–30. Blackwell Publishing, Oxford (2005)
Wen, Y.F.: An Effectiveness Measurement Model for Knowledge Management. Knowledge-Based Systems 22(5), 363–367 (2009)
Holtshouse, D.: Knowledge Work 2020: Thinking Ahead about Knowledge Work. On the Horizon 18(3), 193–203 (2010)
Jafari, M., Rezaeenour, J., Akhavan, P., Fesharaki, M.N.: Strategic Knowledge Management in Aerospace Industries: A Case Study. Aircraft Engineering and Aerospace Technology 82(1), 60–74 (2010)
Wong, K.Y., Aspinwall, E.: An Empirical Study of the Important Factors for Knowledge Management Adoption in the SME Sector. Journal of Knowledge Management 9(3), 64–82 (2005)
Wong, K.Y.: Critical Success Factors for Implementing Knowledge Management in Small and Medium Enterprises. Industrial Management and Data Systems 105(3), 261–279 (2005)
Wiig, K.: People-focused Knowledge Management. Elsevier, Oxford (2004)
Dalkir, K., Wiseman, E., Shulha, M., McIntyre, S.: An Intellectual Capital Evaluation Approach in a Government Organization. Management Decision 45(9), 1497–1509 (2007)
Geisler, E.: The Metrics of Knowledge: Mechanisms for Preserving the Value of Managerial Knowledge. Business Horizons 50(6), 467–477 (2007)
Josune, S., Nekane, A., Olga, R.: Knowledge Sharing and Innovation Performance: A Comparison between High-tech and Low-tech Companies. Journal of Intellectual Capital 10(1), 22–36 (2009)
Jiang, X., Li, Y.: An Empirical Investigation of Knowledge Management and Innovative Performance: The Case of Alliances. Research Policy 38(2), 358–368 (2009)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2012 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Kuah, C.T., Wong, K.Y. (2012). Data Envelopment Analysis for Evaluating Knowledge Acquisition and Creation. In: Richards, D., Kang, B.H. (eds) Knowledge Management and Acquisition for Intelligent Systems. PKAW 2012. Lecture Notes in Computer Science(), vol 7457. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-32541-0_7
Download citation
DOI: https://doi.org/10.1007/978-3-642-32541-0_7
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-32540-3
Online ISBN: 978-3-642-32541-0
eBook Packages: Computer ScienceComputer Science (R0)