Abstract
In recent years, service orientation has been discussed as a new design paradigm promising better manageability and changeability of increasingly complex IS. This article examines their role in executive information systems (EIS) design and contributes a reworked architecture that is more flexible than the state of the art. Structured in terms of four layers strategy, organization, alignment, and IT support it uses cross-layer modeling chains that enable even drill-through analyses when needed. Mapping loosely coupled services within an alignment layer provides the necessary flexibility. Two typical changes in financial accounting and management accounting processes at a telecom company provided an opportunity to evaluate the reworked architecture. Finally, the lessons learned helped us in two ways: providing concrete starting points for integrating service orientation into EIS architecture design and arguing for the reworked architecture on hand.
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Mayer, J.H. (2011). How Service Orientation Can Improve the Flexibility of Executive Information Systems—An Architecture Reworked from a Business Perspective. In: Jain, H., Sinha, A.P., Vitharana, P. (eds) Service-Oriented Perspectives in Design Science Research. DESRIST 2011. Lecture Notes in Computer Science, vol 6629. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-20633-7_22
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DOI: https://doi.org/10.1007/978-3-642-20633-7_22
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