Electronic Government

Volume 6228 of the series Lecture Notes in Computer Science pp 168-179

Assessing Emerging ICT-Enabled Governance Models in European Cities: Results from a Mapping Survey

  • Gianluca MisuracaAffiliated withEuropean Commission Joint Research Centre, Institute for Prospective Technological Studies (IPTS), Information Society UnitEcole Polytechnique Fédérale de Lausanne (EPFL), College of Management of Technology
  • , Enrico FerroAffiliated withIstituto Superiore Mario Boella, Technology to Business Intelligence Unit
  • , Brunella CaroleoAffiliated withDepartment of Production Systems and Business Economics, Politecnico di Torino


The paper presents the preliminary results of an exploratory survey conducted by the Information Society Unit of the Institute for Prospective Technological Studies (IPTS) of the European Commission. The main goal of the research is to deepen the understanding of the interplay between ICTs and governance processes at city level in the EU by looking at what new ICT-enabled governance models are emerging in European cities and what are their key socio-economic implications. In this preliminary phase efforts have been directed towards addressing the following research question: what key city governance policy areas ICTs impact most and what governance changes are driven by ICTs? This questions have been investigated through a questionnaire based online survey. The evidence collected provided a comprehensive mapping of the use of ICTs in European cities as well as the views of policy makers, city government officials, practitioners and researchers, on the way ICTs are influencing governance processes. The evidence collected shows that new ICT-enabled governance models are emerging, and it allowed to identify the main dimensions of change, drivers, barriers, enablers and characteristics, as well as opportunities, risks and challenges associated with them.


ICTs Governance Policy Research Cities Benchlearning