Users Do the Darndest Things: True Stories from the CyLab Usable Privacy and Security Laboratory

Abstract

How can we make security and privacy software more usable? The first step is to study our users. Ideally, we would watch them interacting with security or privacy software in situations where they face actual risk. But everyday computer users don’t sit around fiddling with security software, and subjecting users to actual security attacks raises ethical and legal concerns. Thus, it can be difficult to observe users interacting with security and privacy software in their natural habitat. At the CyLab Usable Privacy and Security Laboratory, we’ve conducted a wide variety of studies aimed at understanding how users think about security and privacy and how they interact with security and privacy software. In this talk I’ll give a behind the scenes tour of some of the techniques we’ve used to study users both in the laboratory and in the wild. I’ll discuss the trials and tribulations of designing and carrying out security and privacy user studies, and highlight some of our surprising observations. Find out what privacy-sensitive items you can actually get study participants to purchase, how you can observe users’ responses to a man-in-the-middle attack without actually conducting such an attack, why it’s hard to get people to use high tech cell phones even when you give them away, and what’s actually in that box behind the couch in my office.