Abstract
Electronic services, like other general-purpose services, often need to be delivered at a guaranteed service level. Service Level Agreements (SLAs) can be used to address this by defining Quality of Service (QoS); but they usually are paper contracts. The delivery of electronic services, automatically provisioned and managed, calls for a more agile system based on dynamic SLAs: electronic contracts generated on-the-fly. The approach taken within BEinGRID to identify the barrier for wide enterprise adoption is presented. This lead to the identification of requirements, capacities and design patterns. Components were also developed to bridge the gap. Finally, after analysing the uptake of the software provided, conclusions are drawn, and recommendations are presented.
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Rosenberg, I., Conguista, A., Kuebert, R. (2010). Management for Service Level Agreements. In: Dimitrakos, T., Martrat, J., Wesner, S. (eds) Service Oriented Infrastructures and Cloud Service Platforms for the Enterprise. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-04086-3_5
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DOI: https://doi.org/10.1007/978-3-642-04086-3_5
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