IFIP Conference on Human-Computer Interaction

INTERACT 2009: Human-Computer Interaction – INTERACT 2009 pp 77-80

Overview of Behaviour Characteristics of High and Low Literacy Users: Information Seeking of an Online Social Service System

  • Neesha Kodagoda
  • B. L. William Wong
  • Nawaz Kahan
Conference paper

DOI: 10.1007/978-3-642-03655-2_8

Volume 5726 of the book series Lecture Notes in Computer Science (LNCS)

Abstract

We investigated the differences in information seeking behaviours between low and high literacy users on an on-line social service system called the “Adviseguide” website. Ten volunteers participated in the study. Using the UK’s National Skills for Life Survey, five were classified as high literate; five as low literate. Participants had four information search tasks that vary in difficulty: easy, medium and difficult. Observations, video recording, and a semi structured interview technique were used. The data were analysed using Grounded Theory and Emergent Themes Analysis approach. We identified eight information seeking behaviour characteristics; Reading/ Scanning, Focus, Satisfied, Verification, Recovery, Trajectories, Representation and Abandon. Results showed that low and high literacy users demonstrated critically different characteristics.

Keywords

Low & high literacy usersinformation search taskinformation seeking behaviour characteristics
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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Neesha Kodagoda
    • 1
  • B. L. William Wong
    • 1
  • Nawaz Kahan
    • 1
  1. 1.Interaction Design Centre School of Computing ScienceMiddlesex UniversityLondonUK