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Human-Computer Interaction – INTERACT 2009

Volume 5726 of the series Lecture Notes in Computer Science pp 77-80

Overview of Behaviour Characteristics of High and Low Literacy Users: Information Seeking of an Online Social Service System

  • Neesha KodagodaAffiliated withCarnegie Mellon UniversityInteraction Design Centre School of Computing Science, Middlesex University
  • , B. L. William WongAffiliated withCarnegie Mellon UniversityInteraction Design Centre School of Computing Science, Middlesex University
  • , Nawaz KahanAffiliated withCarnegie Mellon UniversityInteraction Design Centre School of Computing Science, Middlesex University

Abstract

We investigated the differences in information seeking behaviours between low and high literacy users on an on-line social service system called the “Adviseguide” website. Ten volunteers participated in the study. Using the UK’s National Skills for Life Survey, five were classified as high literate; five as low literate. Participants had four information search tasks that vary in difficulty: easy, medium and difficult. Observations, video recording, and a semi structured interview technique were used. The data were analysed using Grounded Theory and Emergent Themes Analysis approach. We identified eight information seeking behaviour characteristics; Reading/ Scanning, Focus, Satisfied, Verification, Recovery, Trajectories, Representation and Abandon. Results showed that low and high literacy users demonstrated critically different characteristics.

Keywords

Low & high literacy users information search task information seeking behaviour characteristics