Business Process Transformation Grid: An Empirical Model for Strategic Decision Making Towards IT Enabled Transformations

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Abstract

The business process transformation grid postulated here is an outcome of empirical studies carried out in the areas of IT enabled transformations and e-business. It proposes a three dimensional view of a business system and creates an integration of desired momentum across these three axes. Most of the work on the business processes and e-business models is centered around developing the models capitalizing largely on the customer related processes which typically exposes the firm to the risk of having just a functional approach. Whereas, the process transformation grid focuses on three primary clusters of business processes and hence is more flexible and appropriate way of representing a business in its totality, as the approach is three-dimensional contrary to the prevalent approaches that due the lack of a structured strategic framework tend to become unidirectional.