Supporting Enterprise-Grade Audio Conferencing on the Internet

  • Krishna Ramachandran
  • Sunitha Beeram
Conference paper

DOI: 10.1007/978-3-642-00975-4_15

Volume 5448 of the book series Lecture Notes in Computer Science (LNCS)
Cite this paper as:
Ramachandran K., Beeram S. (2009) Supporting Enterprise-Grade Audio Conferencing on the Internet. In: Moon S.B., Teixeira R., Uhlig S. (eds) Passive and Active Network Measurement. PAM 2009. Lecture Notes in Computer Science, vol 5448. Springer, Berlin, Heidelberg

Abstract

This paper evaluates if the Internet can support enterprise-grade audio conferencing. For our investigation, we collect real-world traffic traces from the audio conferencing solution in GoToMeeting, a popular online meeting application. We analyze these traces using Conference MOS, a new metric proposed in this paper to measure the quality of an audio conference. Our results indicate that a majority of users experience good conference quality. A small percentage of users that experience poor quality because of high delay and loss would be better served with PSTN. This leads us to believe that an enterprise-grade solution should adopt a combined VoIP and PSTN deployment strategy over a VoIP only solution.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Krishna Ramachandran
    • 1
  • Sunitha Beeram
    • 1
  1. 1.Citrix OnlineSanta BarbaraUSA