Restrictions in Process Design: A Case Study on Workflows in Healthcare

  • Jörg Becker
  • Christian Janiesch
Conference paper

DOI: 10.1007/978-3-540-78238-4_34

Part of the Lecture Notes in Computer Science book series (LNCS, volume 4928)
Cite this paper as:
Becker J., Janiesch C. (2008) Restrictions in Process Design: A Case Study on Workflows in Healthcare. In: ter Hofstede A., Benatallah B., Paik HY. (eds) Business Process Management Workshops. BPM 2007. Lecture Notes in Computer Science, vol 4928. Springer, Berlin, Heidelberg

Abstract

Automating existing processes is as paving cow path compared to major business process reengineering. However, this rather radical approach is not suitable for all business fields. It requires the freedom to modify organizational structures and free core business processes from non-value adding activities. In sectors like healthcare, there are a variety of legal restrictions and treatment guidelines practitioners have to comply with. Hence, freedom to reorganize the organization and to omit non-value adding activities is heavily compromised. In this paper we present findings from a case study that exemplify restrictions in process reorganization and suggest utilizing more moderate approaches to process management.

Keywords

Process design design restrictions process management workflow management healthcare infection control 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Copyright information

© Springer-Verlag Berlin Heidelberg 2008

Authors and Affiliations

  • Jörg Becker
    • 1
  • Christian Janiesch
    • 1
  1. 1.European Research Center for Information SystemsMünsterGermany

Personalised recommendations