Restrictions in Process Design: A Case Study on Workflows in Healthcare
- Cite this paper as:
- Becker J., Janiesch C. (2008) Restrictions in Process Design: A Case Study on Workflows in Healthcare. In: ter Hofstede A., Benatallah B., Paik HY. (eds) Business Process Management Workshops. BPM 2007. Lecture Notes in Computer Science, vol 4928. Springer, Berlin, Heidelberg
Automating existing processes is as paving cow path compared to major business process reengineering. However, this rather radical approach is not suitable for all business fields. It requires the freedom to modify organizational structures and free core business processes from non-value adding activities. In sectors like healthcare, there are a variety of legal restrictions and treatment guidelines practitioners have to comply with. Hence, freedom to reorganize the organization and to omit non-value adding activities is heavily compromised. In this paper we present findings from a case study that exemplify restrictions in process reorganization and suggest utilizing more moderate approaches to process management.
KeywordsProcess design design restrictions process management workflow management healthcare infection control
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